Most owners and clients believe they are indispensable. As the founder or improver of your business, you know your customer base, understand how you want things done, and have built relationships with vendors and suppliers. People may come in or…
It’s the place between fulfilled and burnout. When languishing, you feel a lack of meaning. The days roll into each other. Imagine you’re driving in a fog so thick you must pull over. You’re in an area with no cell…
I’m being real when I tell you that the transformation needed to go from tech to owner is challenging for most. The main reason is the skill sets needed for each role. Both roles are important in a business. The…
When speaking at industry events, local business groups or even with clients, the one thing I’ve noticed over the years is owners under indexing LEADERSHIP for one or more of the following reasons. Technical Focus: Since most auto shop owners…
When speaking with auto shop owner clients or even local business owners, they tell me stories of how challenging it is to make business decisions at times. In many cases they say they aren’t as confident in their decisions as…
Understanding your financial reports is important for many reasons. Yet even with all the resources available today, many owners don’t understand them to use them to the fullest. Look at financial reports as a type of report card giving you…
Whether you started your business from the ground up or purchased an existing business, most owners start with grit and drive. Willing to do it all and sacrifice their personal life in the beginning for the good of their business.…
Practically all the shop owners I’ve spoken with over the last 24 years told me they planned to have a shop that focused on customers. They were going to be the opposite of the negative and outdated image many have…
I was recently contacted by the CT. Better Business Bureau. They do monthly BBB ‘Trust Talks’ to build awareness around different industries and guide consumers. Yes, there are bad apples in every industry that we need to be made aware…
It’s conference season and many owners are getting ready for it. There's lots you can do to make the most out of an industry conference or training for the best R.O.I. (return on investment) and the best R.O.E. (return on…
