8 keys to selling auto service
You’ll need to know your customers’ buying habits as well as their service histories.
Columns
Bipartisan Group agrees on infrastructure framework including $15 billion for EVs
After months of negotiation, President Joe Biden has signed off on an infrastructure framework proposed by a bipartisan group of 10 senators.
Emerging technologies lead to vehicle service needs
It’s no secret that the global automotive industry, as well as the overall transportation industry, continues to evolve as emissions regulations, fuel economy requirements, and new technologies take precedence.
Embrace tool & equipment technology — and its costs — for the long run
I still go to the city to visit my buddies who remain in business to keep up with how the car repair business is doing. I also still read the trade magazines to stay current on new systems and techniques.
ASA Podcast celebrates 100th episode with new ASA Chairman Fred Hules II
In a special ASA Podcast to mark the 100th Episode, meet Fred Hules II, AMAM, the newly-elected Chairman of the Automotive Service Association. Hules steps into the role after working as Chairman-Elect with previous chairman, Bob Wills through the lockdowns…
U.S. House Transportation & Infrastructure Committee passes surface transportation reauthorization
The U.S. House of Representatives Transportation and Infrastructure (T&I) Committee passed the 2021 INVEST in America Act late last night, after hours of debate.
Getting results from customer relationships: Advice
Early on after I came to work for Terry Keller at Keller Bros., I remember a woman calling in a panic.
Take the fear out of the customer experience & bridge the trust gap
It’s often the case that one too many shady shops gouged prices, recommended extra repairs, or didn’t stand behind their warranty in the past.
Senate Environment & Public Works Committee approves Surface Transportation Bill
The U.S. Senate Environment and Public Works Committee unanimously approved their Surface Transportation Bill this morning.
Advice: How to win over a tough customer
If you close your eyes and picture a tough customer, what image do you see? Is it a price shopper on the phone? An argumentative customer at the front counter? A Yelp reviewer who went directly to the internet instead of giving you a chance to address his or her concerns?
7 tips on delivering extraordinary service
Most shop owners will start pumping more money into their marketing campaigns when they are looking to increase their car counts.
FTC releases report on Anticompetitive Repair Restrictions
The Federal Trade Commission (FTC) released a report this week entitled “Nixing the Fix: An FTC Report to Congress on Repair Restrictions."
Electric vehicle charging station legislation introduced in the U.S. House of Representatives
Congressman Levin (D-Mich) introduced a bill, the Electric Vehicles Freedom Act, that would establish a nationwide network of public electric vehicle charging stations.
4 interviewing tips that will help you hire superstar techs
We all know it’s getting harder and harder to find the superstar techs, but finding those stars is just the beginning.
Column: The Power of Customer Reviews
When I moved into a new home, I needed to buy a refrigerator. After going into a store, I pulled up their website to do a little more research. The first thing I did after pulling up the refrigerator selection was click “Sort by rating.”
Shops need to communicate with customers where they live — on their cell phones
By Mike Risich / For Aftermarket Matters It happens to every shop: a customer brings their vehicle in, then opts to wait. They ply themselves with coffee and watch the TV in your waiting area, as you scramble to get…
NHTSA proposes reinstating California Emissions Authority
The National Highway Transit Safety Administration (NHTSA) is proposing restoring California and other state’s ability to set more stringent limits on greenhouse gas emissions from vehicle tailpipes.
Coalition of State Governors ask Biden for exclusively zero-emission vehicles by 2035
The 12 governors of California, Connecticut, Hawaii, Maine, Massachusetts, New Jersey, New York, New Mexico, North Carolina, Oregon, Rhode Island and Washington sent a letter to President Joe Biden this week urging him to set a zero-emission transportation goal for 2035.
