Bonus Features

By Rob Merwin / Aftermarket Matters LAKEWOOD, Colo.—The torch has past to the next generation of Pickerings, of Pickering’s Auto Service in Lakewood, Colo.…

The global automotive industry, similar to every industry throughout the global movement economy, faced significant challenges throughout 2020.

Saying hello and acknowledging customers upon arrival at an aftermarket service facility can significantly improve customer satisfaction scores, specifically those for full-service maintenance and repair, quick oil changes and tire replacement.

U.S. automakers are suffering from the deepest sales decline in decades, the country is still politically divided and it’s in the middle of a pandemic.

Continental’s latest Mobility Study confirms that owning a car is the most important form of transportation for United States residents.

As cars become more advanced, electronic technology and integrated systems are musts to consider when shopping for a new vehicle.

Lang Marketing estimates that 2020 driving by all types of vehicles fell by more than 400 billion miles in the U.S., well below the 3.3 trillion miles recorded in 2019. This was the fourth year since 2008 that mileage on U.S. roads declined.

Today’s average is six cents more than last week, 16 cents more than a month ago, but still cheaper than last year by 27 cents.

Hyundai is adding about 471,000 SUVs to a September U.S. recall for an electrical short in a computer that could cause fires. And the company is warning owners to park the SUVs outdoors until the problem is repaired.

Uncertainty and financial concerns driven by COVID-19 continue to have an impact on consumer mobility and the global automotive sector.