Many auto shop owners I met started their journey the same way; as technicians who loved solving problems, cared deeply about customers, and wanted more control over their future. That same technician identity is what got them here. But it’s…
For many shop owners, the idea of opening a second location is exciting. You picture more bays, more revenue, and maybe even more freedom. But the truth? Two shops might be the most dangerous number in business. You’re not small…
Walk into most auto industry shops or scan the headlines, and you’ll hear the same three challenges on repeat: “We can’t find techs.” “Parts are killing our margins.” “We can’t keep up with technology.” But here's the truth: These aren’t…
If you own a single-location auto shop and want more time back in your day, there’s one hurdle you’re almost guaranteed to hit: delegation. It’s not that you don’t have a team. It’s that handing off responsibility feels risky. This…
I often hear people say, “I’m retired” or “I’m on a fixed income”, usually when they’re trying to justify a lower price or asking for a discount. And while I understand where they’re coming from, it often strikes a deeper…
Most shop owners pride themselves on being great problem-solvers. And in many ways, they are. When things go sideways, they step in, adapt, and get it handled. But there’s a blind spot that often gets overlooked: we’re solving symptoms instead…
I often take a walk, in a nearby park. It’s quiet, simple, and ironically one of the most productive parts of my day. The trees have changed. The paths have shifted. And every time I walk it, I realize how…
If you've ever had one family member at Thanksgiving who says something wildly inappropriate or still treats you like you're twelve, you already know: family dynamics are tricky. Now imagine inviting that same person into your business. In the automotive…
In Part 1, I shared performance levels and how an owner’s leadership sets the standard. Now, discover how to build a shop where team members take full ownership of their growth and careers. Where you support them, but don’t have…
Your auto shop’s performance starts with you. The culture, expectations, and accountability you set shapes how your team shows up every day. Frustrated by underperforming team members? Here’s the hard truth: their performance reflects what you allow or enforce. If…
