Consumer Reports: Independent repair shops preferred over dealerships

If you haven’t heard already…

A survey of more than 40,000 Consumer Reports members found “consumers who go to independent mechanics have a more satisfying experience and are more successful at negotiating a discount than those who go to car repair chains or dealerships,” a recent CR article said.

“Our survey also indicates that haggling works more often than not when it comes to getting a discount at any type of shop,” according to the article.

Consumer Reports experts and others also recommended “building a connection with a mechanic over time instead of casting around for the cheapest price for each repair.”

“If you keep your car for many years, find a local, independent garage you can trust, and then build a relationship by giving them repeat business. If you stay loyal, they’re bound to treat you right, which can be advantageous when it comes to those really expensive jobs.”

– John Ibbotson, Consumer Reports’ chief mechanic

According to Ibbotson, “A good mechanic can lay out for you what work is immediate and necessary, and what can be held off until you have more money.”

The survey included consumers whose vehicles were repaired between Spring 2017 and Spring 2018.

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