Chris Chesney: Ready, Set, Wait?! Are we 'truly ready' for new technologies?
Are we truly ready for the new technologies coming our way?
Ready, Set, Service
Chesney: Importance of building daytime opportunities for training
I recently participated in a Town Hall meeting with Carm Capriotto. We discussed ideas to help grow technicians, service advisors and managers. Some of the topics discussed included daytime training and forming training groups. During…
Chesney: The future of automotive education
Lately I’ve been focused on the topic of automotive education to the extent that this column is beginning to trend toward that topic every issue.
The Gotta-Have Guy
Why having someone with the skills to manage your business technology is not an option but a requirement. I’m certain most of you have experienced challenges with technology from time to time. Whether it’s dealing with an update or a…
Who Does What?
If you don’t know, find out. Let workflow management work for you. Last time, we focused on creating a learning plan for your team and the position of Learning Manager to develop and drive this plan. Now, I want to…
Calling the Role
If everyone’s playing the right part, your shop can be a great place to work. In a previous installment of Ready, Set Service! we discussed the creation of a service-ready training model that provided insight into the topic areas to…
Huddle Up, Team
How to harness the power of other people as go-to resources It’s easy to understand why your business might not be service ready 100 percent of the time. In some instances, you thought you were ready but ran into an…
Choose the Correct OE-level Tools for Your Business
The most common question we get at CARQUEST is, “Which scan tool should I buy?” In this edition of Ready, Set, Service!, we’re going to use this question as the basis for recommendations on original equipment-level tools you should have…
Bugs in the System
How to ensure your techs know the service information system. Have you ever taken in a vehicle that your techs struggled to diagnose? They might be great Toyota techs, but with a Ford do they spend too much time on…
Beat the Competition With Focused Training Models
In the last issue (March-April) we introduced the idea of Service Readiness. Now, we’ll take a look at individual elements of this concept. Let’s begin with creating a Service Readiness Training Model designed to ensure that owners of late-model vehicles…
What Is Service Readiness and Why Is It Important?
To quote a good friend of mine, Mark Saxonberg from Toyota, “Service readiness is the act of having received the service training, information, tools and parts necessary to perform any diagnosis, repair and/or adjustment that might be required to support…
