Ready, Set, Service

The Gotta-Have Guy

Why having someone with the skills to manage your business technology is not an option but a requirement. I’m certain most of you have experienced challenges with technology from time to time. Whether it’s dealing with an update or a…

Who Does What?

If you don’t know, find out. Let workflow management work for you. Last time, we focused on creating a learning plan for your team and the position of Learning Manager to develop and drive this plan. Now, I want to…

Calling the Role

If everyone’s playing the right part, your shop can be a great place to work. In a previous installment of Ready, Set Service! we discussed the creation of a service-ready training model that provided insight into the topic areas to…

Huddle Up, Team

How to harness the power of other people as go-to resources It’s easy to understand why your business might not be service ready 100 percent of the time. In some instances, you thought you were ready but ran into an…

Bugs in the System

How to ensure your techs know the service information system. Have you ever taken in a vehicle that your techs struggled to diagnose? They might be great Toyota techs, but with a Ford do they spend too much time on…

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