From Aftermarket Matters Mount Horeb, Wis.—Managers and owners can’t be the only ones putting effort into building a relationship with their technicians. Technicians need to be putting in just as much effort. In the following, WrenchWay dives into the ways…
From Aftermarket Matters An additional 5% growth is expected for 2023 and growth will average more than 3% in 2024, bringing the light-duty aftermarket to $401.5 billion by 2025 Bethesda, Md. and Research Triangle Park, N.C.—The automotive aftermarket continues to…
If you own or manage an auto repair shop, you know the delicate balance between the cost of labor and parts, building trust among customers, and the return on investment (ROI) for every car that comes through your shop. Tracking…
by Joe Marconi, Coach A good customer called me the other day to let me know that he has concerns regarding the quality of our work. Last week we installed an exhaust system on his Maxima and two days later…
