I have seen so many owner/managers make common mistakes that destroy employee morale and their effectiveness and then they point the finger at staff instead of looking in the mirror. Take a hard look…
A multi-store shop owner writes the following: Dear TJ: Although I have a written policy that I only allow technicians to work on their own vehicles during off hours, my service manager allowed my tech to work on his “girlfriend’s”…
Unless you have been living under a rock outside of your auto business, you’ve heard of the $30 million plus award against a franchised dealer’s Texas bodyshop for gluing a roof on a Honda Fit, as instructed by the insurance company, versus the 128 welds as it was manufactured originally.
NORTH RICHLAND HILLS, Texas - Ray Fisher took over as ASA's executive director Wednesday (Jan. 2, 2019) and immediately went on "Facebook Live" to talk about his excitement for 2019. He went "live" on Wednesday and then again Thursday (Jan.…
Before becoming an extremely successful repair shop owner at Desert Car Care in Chandler, Ariz., Frank Leutz was a jazz salsa musician good enough to play Carnegie Hall. While serving his country in the Navy, he did mine sweep operations in the Persian Gulf.
https://youtu.be/pJH695XAZOc
The ongoing debate in the auto repair industry over consumer safety regulations regarding pre- and post-repair vehicle scans is putting consumers at risk, often without their knowledge.
The recent elections moving democrats to control the U.S. House of Representatives could lead to policy change for the automotive repair industry in the new 116th Congress.
