So many shop owners suffer from a killer management mistake: micromanaging. You don’t typically realize you are doing it until the damage is done. So let’s break it down. Micromanaging is a style of management where you, the shop owner…
ASA Colorado hosted the 2023 Summit at Lincoln Tech in Denver, offering courses throughout the day for technicians, service advisors, and shop owners. There was good food, lots of training, networking, and fun. Learn more about ASA Colorado at https://asacolorado.org/…
Vehicle: 2003 Ford Explorer, 2WD, V8-4.6L, VIN W, Automatic transmission/transaxle Mileage: 196,459 Problem: After the owner tried replacing the #5 coil, to repair a P0305 misfire diagnostic trouble code (DTC), this Explorer ended up at the shop with a hard…
We all know that these incredibly challenging times are impacting businesses and people all around the world. To help maximize your shop’s sales and profits in the face of these difficulties, here are 3 simple and cost-free tips that you…
These days the automotive industry is changing so rapidly, it’s hard to stay on top of what innovations will come next. The pressure for independent workshops to upgrade their technology is increasing due to the need to accommodate more technologically…
Tom Piippo's One Eye in the Mirror I ran across a story the other day that I feel I just have to share. This story may be 100 years old or more but is still relevant today. I would give…
Source: AftermarketMatters.com Fort Wayne, Ind.—Parts and labor volume of the Do-It-For-Me (DIFM) light vehicle market increased by $30 billion during 2021 and 2022, at user-price, following the 2020 pandemic of COVID-19. This rebound was not evenly distributed among the seven…
As the pandemic continues to drag on, we are all paying attention to the Great Resignation. But what about a lesser-known phenomenon that's just as big of a problem? I'm talking about Quiet Quitting (also known as the Hidden Resignation),…
From Aftermarket Matters Fort Wayne, Ind.—Technicians often find that additional work beyond the original job estimate is required to complete a job or correct other discovered mechanical issues. How this is communicated to the customer is critical to their understanding…
These days mechanical businesses are growing so fast that it is hard to keep up with everything manually. By 2023, the United States alone is expected to have 76 million vehicles aged 16 or older. This means millions of used…
