Being part of a family business offers some comfortable expectations, not least of which is the ability to be married and support a family at a young age. I owe this to the opportunities afforded by my family’s transmission shop.…
During the “lazy, hazy” days of summer, I’m sure you’re getting in many rounds at a more profitable sport than golf? By that, I mean never-ending rounds of business decisions. So what did you learn this year? Maybe you’ll see…
A customer called the shop with a motor home that didn’t have working brake or taillights. He was on day three of the family’s vacation and traveling north. The shop agreed to look at it immediately. When the customer arrived,…
The U.S. House of Representatives’ Committee on Financial Services has passed the Financial CHOICE Act of 2017. This bill, approved along party lines 34-26, replaces the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 that attempted to address…
The benefits that come with multiple shop operators (MSOs) and corporate-owned repair shops can prove immensely useful from a business perspective.
Ask Todd Black what’s the most important thing he’s learned in the automotive service repair business, and you’ll quickly discover a lot about his philosophy for success. He makes no bones about the…
Wei-Yun Gibson, former AYES apprentice, now works for Subaru of America.In a recent conversation with one of my industry partners, an independent shop owner located two miles from our high school’s automotive program, I invited him…
Editor’s Note: This is the first of a two-part series on auto-shop succession planning. What is the difference between a dream and a goal? While many shop owners dream about selling their shop and retiring, for most a dream is…
In mid-May a group of 108 of the country’s best technicians gathered in Detroit for the first of two new programs created to give the Congress of Auto Repair and Service (CARS) a stand-alone presence in supporting our members. That…
I’m not a big believer in coincidences, unless they run contrary to common sense. Say, for instance, a consumer says their car won’t start when they come out of the convenience store unless they first pull down the visor mirror.…
