Every shop owner runs into ‘situations.’ How they handle them is important ... do you agree with these fellow ASA members? Dilemma: This scenario comes from a shop in Southern California: “A customer brought in her 2004 Toyota Camry with…
Did Ford Motor Co. CEO Alan Mullaly do anything to improve the serviceability of his products? This month we will examine the Lincoln MKZ. Two years after I closed my shop to pursue my career full time in hybrid technical…
ASA thanks Farmers for MFN policy changes Following Farmers Insurance’s decision to remove Most Favored Nation (Customer) clauses from insurer direct repair programs, Dan Risley, Automotive Service Association (ASA) president and executive director, sent a letter of thanks to Jeffrey…
Auto Alliance offers shops latest look at future technologies. The Alliance of Automobile Manufacturers (Alliance) sponsored the first Innovation, Technology and Telematics Expo at NACE|CARS in Detroit last month. The one-day conference had been planned for months to educate shops…
ASA Honors Member Achievements at 2014 ‘Celebration of Excellence’ ASA held its “Celebration of Excellence” Aug. 1 at the Henry Ford Museum in Dearborn, Mich. – a site close to ASA’s NACE|CARS 2014 events in downtown Detroit. This traditional awards…
What you need to know It is common knowledge that regular checkups are one of the best ways to maintain good health. Good medical providers can spot problems before they start and prevent any new issues from developing. By investing…
When I was tasked by ASA to do this scan tool series, the manufacturer I was most concerned about writing on was BMW. To quote a friend of mine, “If you don’t know what scan tool you need to work…
Inspiration starts with … You. We love stories about others who inspire us. Because stories about those kinds of people allow us to imagine that we’re just like them. It’s why we watch sports. Buy People Magazine. It’s why we…
New Battery Tester Program with AutoZone! AutoZone is offering another money-saving benefit for ASA members. The ASA Member Starting and Charging Program from AutoZone provides shop members with a rack, signage and their new ProPower batteries – a professional line…
Recently, I-CAR completed a survey. Over a long period they measured the performance of a number of collision shops while the staff went through many I-CAR classes. They were trying to establish the relevance of education to its return on…
