If you follow ASA’s press releases or Facebook page, you’re probably aware that we have made some groundbreaking announcements in the past few months. If you don’t follow these channels, let me catch you up on a few things as…
Greg Buckley, owner of Buckley’s Auto Care in Wilmington, Del., proudly describes his eight-member staff as “all very important to the success of the business.” Building Maintenance Manager Sean Maloney fits right in. For the past four years, Sean has…
This 26-year-old Jeep Cherokee requires a bit of investigation, but if you follow the clues you’ll reach a solution. If you’ve been working in an independent shop for a while, you’ve seen your share of Jeep Cherokees come through your…
How this veteran shop owner built his successful business by making sure every customer gets the same experience. Mark Simons is one of those lucky people who live their life in the right place, right time. Simons, owner of Rolf’s…
Pennsylvania legislature considers bill requiring consumer notice. State vehicle safety inspection programs have seen good times and bad since the Highway Safety Act of 1966. This law mandated that the U.S. Department of Transportation (DOT) prescribe uniform standards for mandatory…
Collision repair professionals and insurance company representatives face off over the need for pre- and post-repair scans. How do you handle a situation in which everybody says they want to do the right thing, but they can’t agree on the…
Don’t be clueless about wireless connectivity. Rapid advances in vehicle security technologies have put the industry on the cutting edge ‑ and on edge. Working on modern vehicles equipped with such a wide variety of security systems is becoming more…
Has one of your customers gone negative online? Don’t get mad. Also, don’t get even. Try these tips for turning a negative into a positive. The biggest fear many small businesses have about social media is how to handle negative…
AutoInc.’s annual Top 10 Websites Contest winners prove once again how ASA-member shops excel. Modern consumers want easy-to-access service information. Does your website live up to their expectations? Check out the winners of AutoInc.’s annual Top 10 Websites Contest on…
To give our affiliates an opportunity to showcase their activities and promote membership, each quarter in AutoInc. we will be profiling different affiliates. ASA-Northwest ASA-Michigan ASA-Arizona ASA-Pennsyvania If you are a prospective member in these affiliated areas, be sure to…
