A report on small business committee hearings on the implementation of Obamacare The U.S. House of Representatives has ramped up its review of Obamacare or the Patient Protection and Affordable Care Act (PPACA). With the technical problems that have crippled…
Members of the Automotive Service Association’s Collision Division Operations Committee have written an article about “Market vs. Need” that discusses auto body repair costs in relationship to insurer pay. The article was co-authored by Scott Benavidez, AAM, and April Hernandez,…
Online reviews are the new ‘word-of-mouth.’ Whether you like it or not, your business has an online reputation. And it’s going to affect – if it has not already – the way potential customers feel about you. It’s going to…
ASA members voice their opinions on this phenomenon happening in the collision repair industry. Is consolidation of collision repair shops taking over the industry? Is it doing away with independent shops? How is it impacting ASA members? To find out…
Oil changes are the most common automotive service. But, our industry depends largely on marketing hype instead of facts and standardized test results to evaluate and select fluids, lubricants and filters. Many teachers remain unaware that the American Petroleum Institute…
Top shop owners share a number of traits Over the years I have had the opportunity to work with many of the top shop owners in America, and have discovered there are a number of traits they all share. So…
In accordance with the bylaws of the Automotive Service Association (ASA), this announcement shall serve as official notice of the slate of candidates for three positions for the ASA board of directors – general director; mechanical division director; and collision…
Every shop owner runs into ‘situations.’ How they handle them is important ... do you agree with these fellow ASA members? Dilemma: The following scenario came from a customer who asked not to be named: “An existing customer had his…
Inner Sherlock Holmes finally solves the mystery How often have you accepted a repair knowing that others have been involved? How often are you required to channel your inner Sherlock Holmes? Two recent repair jobs led me to unusual conclusions.…
James Copeland shares challenges of second location Shop owners thinking about adding a second location would do well to talk to James Copeland, AAM. He has just opened a second location, and he can tell you what it’s like. As…
