Game Plan: Toyota MR2
The first shop gave up. So did the second, third and fourth. So what did we say when it wound up in our shop? Bring it on. A sporty little MR2 like this showed up at…
Auto Inc. - Nov-Dec 2015
What You Need to Know About Telematics
Two of the Automotive Service Association’s leading authorities on the new technologies tell where you need to focus your attention. Connected Cars: The Mechanical Side by Donny Seyfer For many years, ASA has been involved in the issue of how…
$75,000 Grant Funds
Aluminum-Repair Training More than 50 collision school instructors will convene in the Chicago area in March 2016 for intensive aluminum-repair training, thanks to a generous grant from the Alcoa Foundation. As the philanthropic arm of Alcoa, a global leader in…
Generationally Speaking - November/December 2015
See what makes us different ... and the same! In this issue, we feature Richard Martens, owner, and Jordan Troxel, technician, of Ron’s Auto Repair Center in Ames, Iowa. Richard Martens Baby Boomer What is one piece of advice your…
Your Job at the Top
Prosperity is just around the corner for those who learn leadership. “It was the best of times, it was the worst of times...” Charles Dickens, A Tale of Two Cities, 1859 That sounds like many of our businesses today –…
ASA Marketplace
Save With ASA’s CarCareONE Credit Card Plan If no interest for 90 days on purchases totaling more than $150 sounds good, check out CarCareONE’s consumer-designed credit card program. Offered through Synchrony Financial, it extends a line of credit to patrons…
Basket Case: Silverado
Our shop specializes in diagnostics. The only advertising we do consists of looking for vehicles that have been difficult for others to fix. As a result, we see our fair share of work that comes from the do-it-yourself (DIY) sector.…
A customer agrees to expensive testing to solve his shifting problem, and then refuses to pay…
...What would you do? The following scenario comes from an ASA member with multiple shops. A longtime, good customer with a 2001 Lincoln LS that had 68,000 miles on it came in with an oil leak. It was determined that…
GAO Releases Vehicle Safety
At the request of U.S. Sen. Claire McCaskill, D-Mo., the U.S. Government Accountability Office (GAO) recently conducted a study of state vehicle safety inspection programs. The GAO did a similar review in 1990 at the request of John Dingell, D-Mich.,…
It Takes a Village
Pennsylvania owner tells why branching out is key to maximizing his investment. The Village Tire and Auto Repair team includes (from left) Keith Heilveil, owner; Tami Heilveil, office manager; Kay Figart, service adviser; and Sean Greene,…
