A shop owner writes … A woman in her 70s came by my shop and asked if I could repair her 2005 Corvette. I assured her we were capable of doing it. She had it towed to me on Dec.…
Jerry Vazquez in the shop with technician Marco Llamas and a customer’s late-model Mustang.Twelve years ago, Debbie and Gerry Vicario were awake in the middle of the night talking about a big issue: closing down their business. The husband and…
The U.S. Senate has passed its version of the Dodd-Frank Reform legislation, Senate Bill (SB) 2155, by a vote of 67-31. To move the bill, it required Democratic crossovers and 16 Democrats did just that on the Senate floor. Let’s…
One of the most pressing concerns for body shop, collision center and service managers is replacing the retiring technicians with people capable of repairing today’s modern vehicles.
Consolidation is an evolutionary process drawn by opportunity. The high velocity – let alone breadth and depth – of industry change is daunting. Just consider the relentless introduction of new automotive…
Within the past few years, millennials have been the subject of much conversation in the automotive industry, as well as in society at large. This discussion seems to echo the same theme, that the generation is lazy, unmotivated and wants…
Ride-sharing services, like Uber and Lyft, are becoming increasingly popular with ASA shop owners who offer customers rides to and/or from the shop while their vehicles are being serviced. A recent ASA survey showed that 41 percent of shop owners…
With drastic change sweeping the industry, NACE Automechanika Atlanta provides a super-charged showcase for new technology and repair techniques. It’s no secret that the temperature and humidity soar in Georgia in August. But this year, Hot’Lanta will host the automotive…
An electrical specialty shop sends in the following situation: I had a regular customer call requesting us to fix an electrical problem with their motor home. The complaint was that the house batteries would not charge when the motor home…
If you answered, ‘Good,’ but it’s not, here’s why you should reach out to others. By asking for advice, you might help them even more than yourself. Most of us, as business owners, have “driver” personalities. We will work countless…
