Remember when every go-fast part listed in a performance catalog was guaranteed to give you at least 10 percent to 15 percent more power? I used to think that if I could install just a few of those high-performance parts…
Impact Auto Body tries to make customer’s experience ‘the very best possible.’ We are continually making improvements so that a customer’s experience is the very best possible. That’s how Impact Auto Body in Mesa, Ariz., approaches doing business. And it’s…
The speedometer drops off,” my friend Lee told me when he brought in a Jeep Grand Cherokee he wanted fixed. “Then the gauges quit and all the warning lights come on. This thing has been acting crazy on and off…
In the last issue (March-April) we introduced the idea of Service Readiness. Now, we’ll take a look at individual elements of this concept. Let’s begin with creating a Service Readiness Training Model designed to ensure that owners of late-model vehicles…
The past two years have been quite a ride. Your association has seen major change and made an unprecedented comeback. When Darrell Amberson, AAM, took over as chairman, he and the board had much to do. The ASA board and…
