Auto Inc. - March-April 2017

Faster, Smarter, Better

Three new technologies that repair professionals can use to detect serious problems before they cause serious breakdowns. The faster automotive manufacturers develop new technologies to improve vehicle performance and automation, the faster automotive service repair professionals find problems with these…

Turning the ‘Job’ Around

What’s the best tool for helping you work ‘on’ your business instead of ‘in’ your business? After selling my business in Buffalo, N.Y., in 2000, I moved to Maine seeking another business to acquire. I brought numerous businesses to the…

Are You Losing Focus?

If so, it might be because you’ve forgotten the fact that you’re in the ‘knowledge’ business. Independent shop operators realize their labor rates must move higher to retain competent technicians, and the customer/client must be educated about the realities of…

What Would You Do

When a service adviser tells the customer a shop tech made a mistake that’ll mean replacing a transmission... ... What would you do? One of our customers came in with a late-model Toyota Camry for some routine service work. Even…

One for the Team

Trusting his employees to do the right thing created this shop owner’s winning culture. Ryan Cropper has a crystal-clear vision of his professional life, even though he sees things a lot differently than most of the industry. Cropper, owner of…

Give ’Em an Upgrade

Your customers expect authoritative advice. So check out these examples for making their cars better than new. Our customers rely on us for our wisdom and experience, and this is of upmost importance when we have a chance to make…

Background Story on NACE | Automechanika Chicago Detailed

Many members are still buzzing about the collaboration between ASA and Automechanika Chicago to co-produce a professional/trade show in July 2017. In AutoInc. Audio’s In The Trenches interview with Carm Capriotto at www.autoinc.org/audio/, ASA President and Executive Director Dan Risley…

A Volatile Redundancy

Shop owners and automaker reps share concerns over certification’s costs and ROI. But what’s the bottom line? Now that more collision repair shops have experience with automotive manufacturers’ certification programs, it’s common to hear comments of concern from shop owners…