Why loaning cars instead of offering rides can create a safer and less-expensive customer service. It’s good to periodically choose one line in the shop’s profit-and-loss statement and analytically rip it apart. For the purposes of this column, I’ll focus…
Great techs love to produce billed hours, but do you know if you’re getting your money’s worth? Editor’s Note: The labor rates mentioned in this article are fictitious and, therefore, should not be considered industry standards. Many shop owners fall…
When your first guess doesn’t fix an issue, it’s not wise to guess again. It’s wise to follow established procedures. British educator Thomas H. Palmer is credited with popularizing the proverb, “If at first you don’t succeed, try and try…
Help grow your association and raise the professionalism of your industry! The Automotive Service Association is excited to announce the revival of our successful, grassroots member-recruitment program, designed to reward ASA’s most enthusiastic recruiters – our members. No one can…
The Rhode Island Senate Judiciary Committee recently held a hearing on Senate Bill (SB) 2055, which attempts to regulate the generation, collection, analysis, dissemination and sharing of connected car vehicle data. Prior to the hearing, the Automotive Service Association (ASA)…
Senate Committee emphasizes safety, federal regulation and cybersecurity. The U.S. Senate Committee on Commerce, Science and Transportation, convened a hearing titled “Hands Off: The Future of Self-Driving Cars,” chaired by Sen. John Thune, R-S.D. The hearing explored advancements in autonomous…
Why Michigan shop owner Dick Zaagman says he chose ‘downward mobility’ in establishing his business and his life. Community means a lot to Dick Zaagman, past,…
Cars and technology are evolving fast. Get the information you need to stay relevant at NACE | CARS 2016 in Anaheim, Calif. ASA’s Dan Risley tells you how. Carm Capriotto: Hi, Dan. I’m glad you could be here for another…
Redesigned Chevy Volt undergoes inspection. Is the second generation better than the first? There have been no redesigns of any plug-in cars except the Chevy Volt. The Nissan Leaf did get a larger capacity battery pack and the motor/inverter underwent…
Why having someone with the skills to manage your business technology is not an option but a requirement. I’m certain most of you have experienced challenges with technology from time to time. Whether it’s dealing with an update or a…
