House subcommittee questions use of postal vehicle maintenance facilities. The U.S. House Oversight and Government Reform Committee’s Government Operations Subcommittee held a hearing May 21 on “Issues Facing Civilian and Postal Service Vehicle Fleet Procurement.” There has been much congressional…
Five things you don’t know about NASTF & the VSP Registry – but should. Thirteen years ago, a group of individuals and organizations came together to create the next step in automotive service technology. It was built on the idea…
What you need to say and do to minimize the impact on your business. We all appreciate the hopeful feeling a new staff member brings to the organization. A burst of optimistic energy floats around the shop as all the…
See what makes us different ... and the same! In this issue, we feature the father-son team of Denny and Jacob Mandeville of Canyon Automotive in Sedona, Ariz. Denny is the owner of the shop and the lead technician, while…
Why motivating ‘creatives’ takes more than straight-line thinking. Lots of people miss goals. I’ve been one of them. But we keep playing the game, bowing to the ritual while the “setters” of the goals continue moving the targets just beyond…
(Hint: It starts with the ASA Marketplace.) ASA.bizunite.com Why Use the Marketplace? The ASA Marketplace provides convenient, one-stop shopping for ASA’s entire member benefits portfolio. Along with some of ASA’s most popular savings through AutoZone, VANTIV, Meadowbrook Insurance and other merchants,…
A customer insists that the shop replace a recently installed valve, free, despite the fact that the dealer sent the wrong part … ... What would you do? This scenario comes from an import car repair shop on the West…
Detective work needed to solve the mysterious case of multiple diagnostic problems in a beat-up former police car. We’ve all been faced with cars that had multiple concerns that seemed interlocked or related. These problems sometimes created one single complaint,…
House holds hearing on Connected Cars Vehicle technology leaders recently appeared before a subcommittee of the U.S. House Energy and Commerce Committee to address issues of emerging technologies in the automotive industry. The hearing, titled “Vehicle to Vehicle Communications and…
Legislation designed to protect consumers and repairers. The Automotive Service Association’s (ASA) recent efforts on behalf of one issue of specific interest to automotive repairers in Michigan might soon pay big dividends to ASA members and nonmembers alike in that…
