...What would you do? This is a recent situation from a shop owner in Southern California: “I hired an employee who worked in the office. She only worked three-and-a-half days with me. She told me that her grandfather was sick,…
The Blueprint for a Successful Website See what happens when quality workmanship, great marketing and outstanding customer service come together. Are you working harder than ever to keep up with the competition, but your business profits don’t reflect your efforts?…
Recycled Rides: In the Spirit of the Season ’Twas the season for giving. And ASA members across the nation were donating their time and money to ensure that needy people have transportation. LaMettry’s Collision restored a…
Why you don’t want to double down on a first-time hiring mistake. Regret “giving away” that Joe DiMaggio rookie card? Investing in that spaghetti farm? Getting married? We’ve all made a bad decision or two in life. And, hopefully, we…
What does it cost your business when employees don’t do their jobs? You won’t believe it. Many shop owners look at operating expenses and attack that topic as the main cost-reduction plan to increase their bottom line. The fact is,…
...What would you do? The following comes from a collision shop in Central California. This shop is located in a small town where almost everyone knows one another. The shop says: “A repeat customer had his Mustang convertible towed into…
How will it impact automotive repair shops? The U.S. Environmental Protection Agency (EPA) has finalized its new air quality standards for ground level ozone. The level had been established at 75 parts per billion…
Should your customers fix their old cars or buy new ones? It depends on if they understand “cost of ownership.” Do you? By Pete Rudloff It’s not unusual to have a customer in my shop who is pondering whether to…
How to recognize and implement process efficiencies in your auto body shop that promote profitability. What’s the fastest way to make more money in the collision industry? Enable your labor pool to become more efficient. Cost cutting can yield some…
Active industry leader has plenty of awards but stays focused on her clients. One of the industry’s most outstanding leaders, Amy Mattinat, owns an ASA shop in Montpelier, Vt. It’s one…
