See how this new resource will provide a greater knowledge of scan tools. For more than three years, the ASA Mechanical Division Operations Committee has been working with carmakers, some of the brightest technicians in the country, AutoShop Solutions and…
Report sends mixed message on state regulation versus federal regulation. Title V of the Dodd-Frank Wall Street Reform and Consumer Protection Act required that the newly established Federal Insurance Office (FIO) of the U.S. Department of Treasury “conduct a study…
She’s active in the industry locally, nationally, statewide. The Car Care Council Women’s Board has named Diane Larson, AAM, “Female Service Shop Owner of the Year.” Larson, owner of Larson’s Service Inc. in Peabody, Mass., is an active member of…
The key to a low-pressure sales approach is to educate, rather than sell. For more than 30 years, I’ve been hearing comments like this from automotive service personnel all across North America. Listen up: “I’m not a salesman; I’m a…
Getting to the heart of teamwork involves buy-in from the top. In American management lingo, being a “team player” either means taking the blame for something someone else did or working for no pay to make someone else look good.…
Focusing on the results instead of the activity can help elevate your shop’s success and increase your bottom line. John Wooden, one of the most successful college basketball coaches of all time, has a quote: “Do not mistake activity for…
To be held in conjunction with Vision Expo ASA will hold its next annual business meeting March 6 at The Sheraton Overland Park in Overland Park, Kan. The meeting coincides with the Vision Expo, an annual education and trade show…
Every shop owner runs into ‘situations.’ How they handle them is important ... do you agree with these fellow ASA members? Dilemma This scenario happened to me 30 years ago when I was managing a small independent Honda repair shop.…
Digging a little deeper into the classic Prius It’s no secret that the…
Recently, the Senate Committee on Small Business and Entrepreneurship held a hearing on the Affordable Care Act called “Affordable Care Act Implementation: Examining How to Achieve a Successful Rollout of the Small Business Exchanges.” The hearing witnesses included David Allen,…
