The Fine Print
What’s the worst that could happen if you don’t read it? I think we’re all guilty of checking the “I agree” button at the end of a full-page disclaimer, just to get an app on your phone or sign up…
Auto Inc. - Jan-Feb 2017
Are You In Trouble?
To move forward as an independent shop owner in today’s business environment, it’s time to get your attitude in order. Here’s how. With all the daily pressures of running an automotive service or collision repair business, it’s amazing how the…
When a customer requests a refund for her inconvenience after the shop replaces a damaged gas tank … ... What would you do?
The following scenario was sent in by Andy Daniels of Frank’s Automotive in Tulare, Calif. “A first-time customer had her 2008 Hyundai Sonata V6 towed in for a no-start condition. We ran several tests and determined that the fuel pump…
Smooth Operator
Illinois shop owner creates value for his customers with a service approach that he calls ‘anti-retail.’ Dave Becker is a man with a plan. Becker, owner of Wheeling Auto Center in Arlington Heights, Ill., entered the auto service industry about…
Serviceability Report: Ford Fusion Hybrid
The 2017 118-hp, 2.0-liter model looks good, but is it? Ford Motor Co. saw the light in hybrid technology with the introduction of the model year (M/Y) 2005 Escape hybrid. Since then, they’ve made many improvements and gained market share.…
Julie Moreno-Blount Anchors Membership Financial Services
In the course of her normally busy day, Julie Moreno-Blount wears a lot of hats at ASA. As the Membership Services Department’s accounts receivables specialist, Moreno-Blount supports and manages a variety of responsibilities that are crucial to successfully maintaining ASA’s…
Position Yourself to Succeed
If you work in this business you either embrace change or change leaves you behind. You’ve heard, or read, that technology is growing at an alarming pace, and it seems that every time I attend a connected-car event the countdown…
NHTSA Releases Federal Automated Vehicle Policy
Increase in traffic fatalities prompts interest in preparing guidelines for federal and state policymakers. The National Highway Traffic Safety Administration (NHTSA) has released policy guidelines for automated vehicles. Although NHTSA has communicated with the automotive industry and other manufacturers, states…
How’s Your Business?
AutoInc. asked ASA member-shops to complete a questionnaire about how their businesses were performing through the first six months of 2016. Here are some select figures that represent the highlights of what they told us. This year’s “How’s Your Business?”…
Creating a NEW BREED
With changes taking place so quickly in the collision repair industry, here’s how estimators can learn to improve their current processes to write it right. Start a discussion about the process of creating an estimate in the collision repair industry,…
