There is no easy recipe for what makes up great customer sales and service, but focusing on the basics is a good start. Step 1: Hire great people. Step 2: Let them turn customers into raving referral fanatics. Step 3:…
The candidates profiled on the following pages comprise the official ballot for the 2014 elections for the Automotive Service Association® (ASA) national board of directors. All regular members in good standing with ASA are eligible to vote for one position…
