ASA opposed federal program to destroy older vehicles In 2009, the U.S. Congress passed the Consumer Assistance to Recycle and Save Act, and the president signed the bill June 24, 2009. As implemented by the U.S. Department of Transportation, the…
A Report of ASA Member-Shops in 2013 Survey Methodology The 2013 “How’s Your Business?” survey was offered through a third-party online survey service to all regular members via ASA newsletters. Regular members are automotive service businesses that provide automotive repairs/services…
Your marketing, call analytics, data that you generate – and how you keep in touch with your customers – can determine whether a customer chooses your shop or a competitor’s. Recently I was speaking with the owner of a two-location…
Recently, the House Committee on the Judiciary, Subcommittee on Regulatory Reform, Commercial and Antitrust Law held a hearing on The Office of Information and Regulatory Affairs: Federal Regulations and Regulatory Reform. Witnesses included the Hon. Howard A. Shelanski, administrator at…
Is the new 2014 SUV a step ahead in the service bay? Recently, Deb, my wife and partner at ACDC, pointed out that I have not covered Mitsubishi in this column. Was it that the 1985 Galant that sat on…
ASA Members: Put the ASA Marketplace to Work for You! Let ASA Help You Save on the Products, Services You’re Already Using Tiered Pricing on Commercial Parts Purchases! AutoZone offers ASA members a profitable program on parts purchases. AutoZone, parent…
See what makes us different ... and the same! About 90 percent of ASA member-shops are family-owned businesses, according to our 2013 “How’s Your Business?” survey results. Learn what different generations from the same shop are thinking and how they…
Starting in 2007 with the Altima, Nissan incorporated an Intelligent Key system with a push button ignition switch. The Intelligent Key (key fob) just needs to be near or inside the vehicle for the doors to unlock (by depressing a…
Three more character traits to cultivate: courtesy, humility and unselfishness. Increasingly, neuroscience is uncovering new fundamentals for how to drive organizational performance from our Jobs at the Top. Capitalizing on these findings requires courage. And enough self-confidence to reconsider the…
NHTSA Releases 2012 Vehicle Crashes Report The National Highway Traffic Safety Administration released a study stating motor vehicle crashes and fatalities increased in 2012, after six consecutive years of declining fatalities. The number of fatalities increased from 32,479 in 2011…
