Nov/Dec 2018

Refocus for the next 90 days

New year brings new challenges but also new opportunities. We are about to move into a new year. It’s time to “refocus” to achieve great results in 2019. I would like to challenge you to commit to this for the next 90 days as it will really bring clarity to your position as owner/manager of […]

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Customer brings in high-mileage Camry, is told repairs could be expensive and might not fix problem, agrees to have work done and then demands a refund…

I own a shop in a small town and have a great reputation. Recently we had one of our regular customers bring us a 2000 Toyota Camry with over 200,000 miles on it. The car would sometimes stall after driving on the freeway and coming to a stop. Attempting to diagnose the problem, the only […]

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For the Love of Hybrids & SUVs

Lexus created a new segment in 1999 with the RX300. In 2006 they went Hybrid. EDITOR’S NOTE: Two technicians – Isaac Rodell and Johnathan Dickerman – were interviewed for this article. We appreciate their input. Time has proven that American drivers love SUVs. But do technicians who have to fix them feel the same way? […]

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AutoInc. Going Digital in 2019

Sixty-seven years ago, ASA printed the first issue of what is now AutoInc. magazine. Beginning in 2019, the magazine will no longer have a print edition. Instead, the magazine – and the same outstanding content – will be offered on a spruced up AutoInc.org. The decision had to be made because of rising costs and […]

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Send Us Your Photos, Videos!

We’d love to feature you and your shops! When you have a successful event, a shop expansion, a fantastic employee, a new addition to your family or find yourself experiencing the coolest vacation, please send our way. Don’t be shy! Send your photos, videos and cool news to our Content Manager Doug Myers at dougm@asashop.org, […]

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Golfing event ‘great success’ for ASA-Colorado

ASA-Colorado had so much success with its “first annual” golf tournament in September that it plans on holding one in 2019. Eighty golfers joined 10 “primary sponsors” to make the event a “great success,” said Julie Massaro, the Colorado ASA affiliate’s executive director. Participants on the first- and last-place teams and with the longest drive […]

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Affiliate Executive Director Touts Representation In Nation’s Capital

ASA-Michigan leader Ray Fisher isn’t shy about magnifying the intangible benefit of ASA having representation in Washington, D.C. And now, Fisher said it is more important than ever, especially as vehicle manufacturers are beginning to mandate repair procedures, equipment and certification requirements due to the sensitivity of Advanced Driver-Assistance Systems and other safety components that […]

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Lang Aftermarket iReport Offers Interesting Insights

If you want to read something that causes you to raise your eyebrows, just look at some of the latest findings from the Lang Aftermarket iReport. Did you know a “growing share” of Americans ages 18 to 34 have elected to not get a driver’s license? Yes, it’s true. In 1985, only 7 percent of […]

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Tool Helps Shops Understand Safety Equipment on Vehicles

Automobiles have become extremely complex – and it is more important than ever for independent repair shops to understand what safety equipment is on particular vehicles. The National Highway Transportation Safety Administration’s VIN Decoder is a top-notch tool that does just this. The NHTSA tool will help ensure safety equipment is properly working before shops […]

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Quality Time

As a business owner and chairman of ASA, I often find myself wishing for more time. It’s not an unusual situation, and one that most of you reading this I’m sure have experienced. Growing a business while raising a family is a team sport and finding a balance between work and life is critical to […]

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Four Generations Strong

Michigan family has built incredibly strong business by creating lasting relationships with customers. Experience isn’t a problem at Gentile’s Collision in Shelby Township, Mich. “We are four generations strong,” said Mark Gentile Jr., whose family has owned the business for nearly eight decades. “We have three technicians who have been with us more than 30 […]

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U.S. EPA Highlights Refrigerant Regulations

Repairers Must Stay Informed on Requirements During the 1970s, concern about the impact of ozone depleting substances reached a feverish pitch. Although there was much interest in those substances that likely depleted the ozone, the use of the chlorofluorocarbon (CFC)-12, used at the time in motor vehicle air conditioning (MVAC) systems, didn’t end until the […]

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