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Four Generations Strong

Michigan family has built incredibly strong business by creating lasting relationships with customers. Experience isn’t a problem at Gentile’s Collision in Shelby Township, Mich. “We are four generations strong,” said Mark Gentile Jr., whose family has owned the business for nearly eight decades. “We have three technicians who have been with us more than 30 […]

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CoAuto's team of professionals

Like Father, like sons

  Brothers use what they learned from father as children to build foundation for overwhelmingly successful Nevada shop. It all started with them holding a flashlight for their father. Now, years later, brothers Vinnie and Anthony Lucido have turned what they learned as youngsters into an extremely successful auto repair shop – CoAuto – in […]

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CBS1 Collision

One Happy Family

How looking for the positives helps this Louisiana shop owner provide customers quality service and repairs. Elissa Larremore, owner of CBS 1 Collision’s three shops in Shreveport and Bossier City, La., has a simple philosophy for business success. Well, executing the philosophy is not that simple. In fact, it takes a special outlook on work […]

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If You Can Dream It …

Illinois shop owner’s road to success demonstrates why reaching the destinationisn’t a given. It has to be earned. Twelve years ago, Debbie and Gerry Vicario were awake in the middle of the night talking about a big issue: closing down their business. The husband and wife, co-owners of One Stop Auto Care Inc. in Los […]

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Sweating the Details

How working on the business and treating customers right drive this Colorado shop’s success. ASA-member shop owners always put a premium on taking good care of their customers. But probably not every owner sweats the type of toilet paper the shop uses in its restrooms. Darrin Barney does. And that’s just one of the ways […]

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A Legacy Preserved

Growing up in the family business gave this California owner the tools he needed to put customers first. Summers, working in his father’s shop, created many happy memories for Bryan Welsh, owner of Artistic Collision in Cordova, Calif. They also helped him carve out a career in the automotive collision repair business. Welsh’s father, Steven, […]

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Forward Thinking

For these Washington-state shop owners, this philosophy has been a key component in their business success. Ask Todd Black what’s the most important thing he’s learned in the automotive service repair business, and you’ll quickly discover a lot about his philosophy for success. He makes no bones about the value of thinking ahead. “It’s easy […]

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Prepare to Repair

Arizona shop owner knows he can’t predict the future. But that doesn’t mean he’s not training for it. Fred Hules II, AAM, newly elected general director of the Automotive Service Association (ASA) and owner of Tech 1 Auto in Peoria, Ariz., believes success rests on shop owners’ ability to prepare for their industry’s future. And […]

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Learning for Life

New Mexico shop owner believes in the power of education to spark a successful career. Jim Maddox learned a lesson growing up in rural Los Lunas, N.M., that he has not forgotten: The value of a good education. He uses that lesson every day as a guidepost for his business, Jim’s Automotive in Albuquerque, N.M., […]

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One for the Team

Trusting his employees to do the right thing created this shop owner’s winning culture. Ryan Cropper has a crystal-clear vision of his professional life, even though he sees things a lot differently than most of the industry. Cropper, owner of Able Body Shop in Anchorage, Alaska, describes his approach in four little words: “Strong Values. […]

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Smooth Operator

Illinois shop owner creates value for his customers with a service approach that he calls ‘anti-retail.’ Dave Becker is a man with a plan. Becker, owner of Wheeling Auto Center in Arlington Heights, Ill., entered the auto service industry about 30 years ago when he bought a failing shop from a customer who was served […]

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Performance Plus

How this veteran shop owner built his successful business by making sure every customer gets the same experience. Mark Simons is one of those lucky people who live their life in the right place, right time. Simons, owner of Rolf’s Import Auto Service in Lakewood, Wash., has found his ideal job in his hometown in […]

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