Mechanical Feature

The Leading Edge of Cybersecurity

Three trends are reshaping vehicle security. Cybersecurity continues to occupy much attention in the automotive world. We are soon going to have millions of connected land, sea and air vehicles traveling the globe. Those vehicles, connected businesses and other users will all require and rely on direct, real time, wireless access to operational vehicle data […]

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The Digital Decision

Digital vehicle inspections are taking the automotive repair trade by storm, but are they right for you?It’s literally a million-dollar question. Digital vehicle inspections (DVI), everyone is talking about it, but not everyone is doing it – yet. Increased efficiency, higher average repair order, fewer customers with buyer’s remorse and being environmentally friendly top out […]

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Independent Thinking

How some service and collision repair shop owners are seizing opportunities in the current wave of new technology and consolidation. Consolidation is an evolutionary process drawn by opportunity. The high velocity – let alone breadth and depth – of industry change is daunting. Just consider the relentless introduction of new automotive technologies, innovative products and […]

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When the Industry Goes All-Electric

The writing’s on the wall for the internal combustion engine. Here’s what the future could look like, through the crystal ball of an EV/hybrid expert. It is 30 years from now, 2048, and most vehicles are battery-powered electric cars. The fuel cell was tried, but the infrastructure was never built out. So the few fuel-cell […]

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Hitting the Reset Button

Driven by trends in technology and repair techniques, parts recyclers are calling for a new focus on industry forces working together. EDITOR’S NOTE: The views expressed in this story are those of the author and the ARA, but not necessarily those of the ASA. Whether you’re a new technician entering the automotive world, or you […]

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Confront the Tech Revolution

Vital advice for new technicians and shop owners on navigating the maze of training resources. Whether you’re a new technician entering the automotive world, or you know someone who is – perhaps you’ve just hired one or two – it’s critical to understand one thing: Your education is never finished! “The future belongs to those […]

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Motivated to Mentor

Maybe it’s time you went back to school. Not for classes but to recruit quality apprentices. Here’s why it’s good for business. In a recent conversation with one of my industry partners, an independent shop owner located two miles from our high school’s automotive program, I invited him to come to our next Business and […]

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TOOLS OF TRADITION

Pay them now or pay yourself later! Believe it or not, it benefits your shop to buy your techs the tools they need. Here’s why. Tradition is often cited as the reason certain processes exist, and, sometimes, the tradition makes sense. Other times, though, learning the reason the tradition started can make you roll on […]

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WHAT’S GOOD FOR BUSINE$$?

Customer retention. So here’s what you need to know to keep them coming back to your shop instead of switching to a dealer. I recently overheard some people talking about having the dealer service their vehicle. To better understand their perspective about the automotive repair industry, I asked why? What I found was a similarity […]

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Keeping It Real

Six foolproof ways to protect you and your customers from mishaps caused by counterfeit parts. The word “counterfeit” means a copy or replica of something manufactured with the intent to defraud. If, for example, you bought a Rolex from a guy who stepped out of the shadows and had them up to his elbow for […]

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Things to Come

Automotive telematics is here. And experts say it will transform the way that service centers interact with and respond to their customers. How will you prepare to deal with it in your shop? Telematics is one of the most discussed topics in the auto care industry today. Over the past decade, telematics has revolutionized the […]

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Under Lock & Key

Don’t be clueless about wireless connectivity. Rapid advances in vehicle security technologies have put the industry on the cutting edge ‑ and on edge. Working on modern vehicles equipped with such a wide variety of security systems is becoming more of a challenge than most people realize. Not only do shops have to understand and […]

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