May/June 2018

If You Can Dream It …

Illinois shop owner’s road to success demonstrates why reaching the destinationisn’t a given. It has to be earned. Twelve years ago, Debbie and Gerry Vicario were awake in the middle of the night talking about a big issue: closing down their business. The husband and wife, co-owners of One Stop Auto Care Inc. in Los […]

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Federal Insurance Office Survives U.S. Senate Floor

Dodd-Frank Reform Path Unclear The U.S. Senate has passed its version of the Dodd-Frank Reform legislation, Senate Bill (SB) 2155, by a vote of 67-31. To move the bill, it required Democratic crossovers and 16 Democrats did just that on the Senate floor. Let’s step back and walk through how we got to this place […]

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Detailed Development

Industry veteran outlines a step-by-step process to develop the skills of young collision repair techs. One of the most pressing concerns for body shop, collision center and service managers is replacing the retiring technicians with people capable of repairing today’s modern vehicles. While there is no silver bullet to drive candidates to your repair center, […]

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Independent Thinking

How some service and collision repair shop owners are seizing opportunities in the current wave of new technology and consolidation. Consolidation is an evolutionary process drawn by opportunity. The high velocity – let alone breadth and depth – of industry change is daunting. Just consider the relentless introduction of new automotive technologies, innovative products and […]

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The Millennial Investment

If you want to make it, you can’t fake it. To hire them for your shop, you’ve got to give them what they need to succeed. Within the past few years, millennials have been the subject of much conversation in the automotive industry, as well as in society at large. This discussion seems to echo […]

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Ride-Sharing Survey Results

Customer convenience, cost and efficiency cited as reasons ASA-member shops are using services such as Uber and Lyft. Ride-sharing services, like Uber and Lyft, are becoming increasingly popular with ASA shop owners who offer customers rides to and/or from the shop while their vehicles are being serviced. A recent ASA survey showed that 41 percent […]

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A Commitment to Training

With drastic change sweeping the industry, NACE Automechanika Atlanta provides a super-charged showcase for new technology and repair techniques. It’s no secret that the temperature and humidity soar in Georgia in August. But this year, Hot’Lanta will host the automotive service and collision repair industry’s coolest event: NACE Automechanika Atlanta. As the largest trade show […]

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Customer requests a refund after paying a diagnostics fee and later claims the shop should have known what the problem was…

… What would you do? An electrical specialty shop sends in the following situation: I had a regular customer call requesting us to fix an electrical problem with their motor home. The complaint was that the house batteries would not charge when the motor home was plugged into a 110-volt socket or when the generator […]

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How’s It Going?

If you answered, ‘Good,’ but it’s not, here’s why you should reach out to others. By asking for advice, you might help them even more than yourself. Most of us, as business owners, have “driver” personalities. We will work countless hours to achieve our goals and let nothing get in our way. We focus on […]

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How to Work Smarter

By analyzing your shop’s accountability, you can earn thousands more per year. Here’s how. Too many shop owners spend all their time working “in” their business and not “on” their business. There really is a difference. One method is known as working hard, and the other method is known as working smart. Each month, a […]

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A Misfiring Mustang

Many details, when brought together, create a comprehensive picture of the issues affecting this 4.6-liter engine. The Beatles said it best when they sang “Gonna try with a little help from my friends,” and the following repair saga came to its best conclusion with help from professional techs on iATN. 2008 Ford Mustang GT 4.6L, […]

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