July/August 2018

Repair Procedure Restrictions are Late-Season Legislative Focus

Rhode Island legislation still alive. Although several states have seen legislation and debate regarding original equipment manufacturer (OEM) repair procedures, companion bills in Rhode Island have gained the most traction. Senate Bill (SB) 2679, introduced by Senators Maryellen Goodwin, Dominick Ruggerio and Michael McCaffrey on March 20 was followed by House Bill (HB) 8013, introduced […]

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Don’t Get Left Behind

The race is on to produce the fully autonomous vehicle with a collision avoidance system. But would your shop know how to repair it? Every industry needs to prepare for its next generation of employees, which, ideally, continually flows in. The collision repair industry currently faces an aging population in several ways. Not only are […]

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The Digital Decision

Digital vehicle inspections are taking the automotive repair trade by storm, but are they right for you?It’s literally a million-dollar question. Digital vehicle inspections (DVI), everyone is talking about it, but not everyone is doing it – yet. Increased efficiency, higher average repair order, fewer customers with buyer’s remorse and being environmentally friendly top out […]

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How can you make your shop more attractive to women consumers and attract and retain female employees? Simple.

R-E-S-P-E-C-T For many shops, hiring women is about putting forward an atmosphere of friendliness and trustworthiness, particularly to women customers, who, as we all know, account for 85 percent of all purchase decisions. It turns out that hiring women involves more than just appearances. Studies such as “The Case for Investing in Women” (tinyurl.com/hirewomen), a […]

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Climbing the Hill

How having someone to give you a fresh perspective can improve your relationships and your business. Recently, I was leading a trail run in Moab, Utah, and came to the first difficult part of the 4×4 rail. The Jeep I was driving had been set up with the best equipment that money could buy, complete […]

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Supplier vs. Partner?

Find out why following the trends in your business can help you start maximizing your profits. In Part One of this two-part series, I offered a list of seven basic measurements that you should monitor each and every month. In Part Two, the list continues with eight more. When you combine the points, your office […]

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Data Access is the New Information Availability

ASA encourages data access for Repairers Why should repairers be interested in what’s going on with autonomous vehicle policy, data access and cybersecurity? Because having the right tools and the right information to repair vehicles are critical elements to the longevity of a successful automotive repair business. Those reasons apply to both mechanical and collision […]

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CBS1 Collision

One Happy Family

How looking for the positives helps this Louisiana shop owner provide customers quality service and repairs. Elissa Larremore, owner of CBS 1 Collision’s three shops in Shreveport and Bossier City, La., has a simple philosophy for business success. Well, executing the philosophy is not that simple. In fact, it takes a special outlook on work […]

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Serviceability Report: BMW 530e Plug-in Hybrid

As more plug-in cars hit the streets, will they be a hit or a miss with technicians? At the New York City Auto Show in March, I had a great meeting with some BMW people. They’re proud and committed to their plug-in hybrid electric vehicle (PHEV) systems. The question is, when you add a plug-in, […]

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NACE | Automechanika Chicago

Keeping You Ahead of the Changes If there’s one thing everyone in the automotive industry agrees on, it’s that ongoing training is no longer an option in keeping up with changing vehicle technology. If you haven’t already signed up to attend the inaugural NACE | Automechanika Chicago, scheduled for July 26-29, both the ASA Mechanical […]

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New Membership Services Specialist at ASA

A new membership services specialist recently joined ASA’s team. Yolanda Rivera, who took over the position on May 14, comes to ASA after spending years in banking, as an administrative assistant and as a recruiter. Rivera served as an assistant branch manager for 20 years at J.P. Morgan Chase and for three years at Compass […]

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