What’s the guiding principle for a successful business? Delaware shop owner Greg Buckley has the answer. Once Greg Buckley, AAM, learns a worthwhile lesson, he never forgets it. Celebrating the 50th anniversary of Buckley’s Auto Care in Wilmington, Del., this…
FTC workshop cites need for independent shops to get involved in repairs. In May, the U.S. Department of Transportation’s (DOT) National Highway Traffic Safety Administration (NHTSA) announced that it was expanding and accelerating the recall of Takata air-bag inflators. This…
Join the brave new world of hiring and learn how to retain your top technicians. If you’re having trouble finding, hiring and keeping good technicians, you’re not alone. With today’s shortage of qualified techs, the aftermarket-hiring situation has become a…
Shop owners wrestling with the large MSOs tell how they’re surviving and thriving despite the competition. Almost-weekly announcements of new acquisitions and growth by the “Big 4” collision industry consolidators might seem scary for single-location or smaller multi-shop operations (MSOs).…
What the increase in the salary test means for the automotive service industry. Two years after the president directed the Department of Labor (DOL) to change the minimum salary for exemption as a “white collar” worker, and over a year…
Thoughts on the evolution and future of shop management systems. As technology continues to evolve at a rapid pace, automotive shop management software developers in particular are keeping a close eye on trends to identify those that will impact the…
A new service adviser accepts a third-party check from a used-car dealer, and it bounces ... ... What would you do? An ASA shop owner writes: “A new customer came in with a vehicle that would not pass emissions. After…
Perform this exercise to build your business into muscular financial shape by the end of the year. I’m not trying to be facetious with the title. I want to bring awareness to balance sheet management and its importance to your…
How one shop eliminated the hassles of ‘getting in the door’ by setting up their jobs in advance. One of the biggest dilemmas I’ve faced, and solved, as a busy small-shop owner was the stress of getting in the door.…
Why loaning cars instead of offering rides can create a safer and less-expensive customer service. It’s good to periodically choose one line in the shop’s profit-and-loss statement and analytically rip it apart. For the purposes of this column, I’ll focus…
