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Tugging Back at the Big 4’s Pull

Shop owners wrestling with the large MSOs tell how they’re surviving and thriving despite the competition. Almost-weekly announcements of new acquisitions and growth by the “Big 4” collision industry consolidators might seem scary for single-location or smaller multi-shop operations (MSOs).…

Wage & Hour Update

What the increase in the salary test means for the automotive service industry. Two years after the president directed the Department of Labor (DOL) to change the minimum salary for exemption as a “white collar” worker, and over a year…

How Savvy Shops Are Staying On Top

Thoughts on the evolution and future of shop management systems. As technology continues to evolve at a rapid pace, automotive shop management software developers in particular are keeping a close eye on trends to identify those that will impact the…

What would you do?

A new service adviser accepts a third-party check from a used-car dealer, and it bounces ... ... What would you do? An ASA shop owner writes: “A new customer came in with a vehicle that would not pass emissions. After…

Supplier vs. Partner?

Perform this exercise to build your business into muscular financial shape by the end of the year. I’m not trying to be facetious with the title. I want to bring awareness to balance sheet management and its importance to your…

Great Day in the Morning

How one shop eliminated the hassles of ‘getting in the door’ by setting up their jobs in advance. One of the biggest dilemmas I’ve faced, and solved, as a busy small-shop owner was the stress of getting in the door.…

Risky Business

Why loaning cars instead of offering rides can create a safer and less-expensive customer service. It’s good to periodically choose one line in the shop’s profit-and-loss statement and analytically rip it apart. For the purposes of this column, I’ll focus…

Productive Pay?

Great techs love to produce billed hours, but do you know if you’re getting your money’s worth? Editor’s Note: The labor rates mentioned in this article are fictitious and, therefore, should not be considered industry standards. Many shop owners fall…

Current Event: Escalade

When your first guess doesn’t fix an issue, it’s not wise to guess again. It’s wise to follow established procedures. British educator Thomas H. Palmer is credited with popularizing the proverb, “If at first you don’t succeed, try and try…