NASTF and the VSP Registry provide security and service resources to meet any shop’s technological and information needs. The National Automotive Service Task Force (NASTF) was created to provide a technology solution to ensure ongoing access to the technical information…
CCC responds to concerns about its new Secure Share Network and discusses the impact it’s expected to have on the collision repair industry. Editor’s Note: This is the first of a two-part series on CCC Information Services’ upcoming launch of…
Customer retention. So here’s what you need to know to keep them coming back to your shop instead of switching to a dealer. I recently overheard some people talking about having the dealer service their vehicle. To better understand their…
Customer loyalty is much more elusive and difficult to acquire than ever before, and to maintain your customers, you have to continue to “wow” them by providing exceptional service that glues them to you. Customers will leave and go to…
Three new technologies that repair professionals can use to detect serious problems before they cause serious breakdowns. The faster automotive manufacturers develop new technologies to improve vehicle performance and automation, the faster automotive service repair professionals find problems with these…
What’s the best tool for helping you work ‘on’ your business instead of ‘in’ your business? After selling my business in Buffalo, N.Y., in 2000, I moved to Maine seeking another business to acquire. I brought numerous businesses to the…
If so, it might be because you’ve forgotten the fact that you’re in the ‘knowledge’ business. Independent shop operators realize their labor rates must move higher to retain competent technicians, and the customer/client must be educated about the realities of…
When a service adviser tells the customer a shop tech made a mistake that’ll mean replacing a transmission... ... What would you do? One of our customers came in with a late-model Toyota Camry for some routine service work. Even…
What do the changes mean for the auto repair industry? The final U.S. House and Senate races have been called, and President Donald Trump’s new administration is moving forward with thousands of political appointments. There are some 2.8 million federal…
Trusting his employees to do the right thing created this shop owner’s winning culture. Ryan Cropper has a crystal-clear vision of his professional life, even though he sees things a lot differently than most of the industry. Cropper, owner of…
