How looking for the positives helps this Louisiana shop owner provide customers quality service and repairs. Elissa Larremore, owner of CBS 1 Collision’s three shops in Shreveport and Bossier City, La., has a simple philosophy for business success. Well, executing the philosophy is not that simple. In fact, it takes a special outlook on work […]
Illinois shop owner’s road to success demonstrates why reaching the destinationisn’t a given. It has to be earned. Twelve years ago, Debbie and Gerry Vicario were awake in the middle of the night talking about a big issue: closing down their business. The husband and wife, co-owners of One Stop Auto Care Inc. in Los […]
Dodd-Frank Reform Path Unclear The U.S. Senate has passed its version of the Dodd-Frank Reform legislation, Senate Bill (SB) 2155, by a vote of 67-31. To move the bill, it required Democratic crossovers and 16 Democrats did just that on the Senate floor. Let’s step back and walk through how we got to this place […]
Industry veteran outlines a step-by-step process to develop the skills of young collision repair techs. One of the most pressing concerns for body shop, collision center and service managers is replacing the retiring technicians with people capable of repairing today’s modern vehicles. While there is no silver bullet to drive candidates to your repair center, […]
How some service and collision repair shop owners are seizing opportunities in the current wave of new technology and consolidation. Consolidation is an evolutionary process drawn by opportunity. The high velocity – let alone breadth and depth – of industry change is daunting. Just consider the relentless introduction of new automotive technologies, innovative products and […]
If you want to make it, you can’t fake it. To hire them for your shop, you’ve got to give them what they need to succeed. Within the past few years, millennials have been the subject of much conversation in the automotive industry, as well as in society at large. This discussion seems to echo […]
Customer convenience, cost and efficiency cited as reasons ASA-member shops are using services such as Uber and Lyft. Ride-sharing services, like Uber and Lyft, are becoming increasingly popular with ASA shop owners who offer customers rides to and/or from the shop while their vehicles are being serviced. A recent ASA survey showed that 41 percent […]
With drastic change sweeping the industry, NACE Automechanika Atlanta provides a super-charged showcase for new technology and repair techniques. It’s no secret that the temperature and humidity soar in Georgia in August. But this year, Hot’Lanta will host the automotive service and collision repair industry’s coolest event: NACE Automechanika Atlanta. As the largest trade show […]
A Mom-and-Pop Makeover How these California shop owners learned to save their business and the rewards of keeping it all in the family. Twelve years ago, Debbie and Gerry Vicario were awake in the middle of the night talking about a big issue: closing down their business. The husband and wife, co-owners of One Stop […]
How working on the business and treating customers right drive this Colorado shop’s success. ASA-member shop owners always put a premium on taking good care of their customers. But probably not every owner sweats the type of toilet paper the shop uses in its restrooms. Darrin Barney does. And that’s just one of the ways […]
Growing up in the family business gave this California owner the tools he needed to put customers first. Summers, working in his father’s shop, created many happy memories for Bryan Welsh, owner of Artistic Collision in Cordova, Calif. They also helped him carve out a career in the automotive collision repair business. Welsh’s father, Steven, […]
For these Washington-state shop owners, this philosophy has been a key component in their business success. Ask Todd Black what’s the most important thing he’s learned in the automotive service repair business, and you’ll quickly discover a lot about his philosophy for success. He makes no bones about the value of thinking ahead. “It’s easy […]
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