Service Bays Soar in Product & Labor Volume ''Car and light truck Do-It-For-Me (DIFM) product and labor (purchased service) volume has grown significantly over the past five years, despite the onslaught of COVID-19, which cut deeply into 2020 DIFM volume…
At Elite we know that once someone comes into your shop, you’ll do everything you can to generate a happy customer, and make a fair profit. Unfortunately, some customers will put you to the test when it comes to the…
By changing a few habits, you can do their part in helping the environment, say the experts at the National Institute for Automotive Service Excellence (ASE). ASE recommends regular vehicle maintenance and better driving habits as two easy-to-implement strategies. What’s more,…
I just facilitated a course at a recent Conference and it felt great being at an in-person training session again. I enjoyed seeing people’s faces and reactions as we discussed the information. The part I liked best was the interaction…
In the past, writing an employment ad was a little like making a laundry list. Not much beyond “Help Wanted” with some sparse details about the requirements were all that you needed. That’s not so anymore – everything about recruitment…
Spring registration is officially open for more than 50 ASE certification tests covering nearly every aspect of the motor vehicle service and repair industry, says the National Institute for Automotive Service Excellence (ASE). Those registering by June 30, 2022 will…
FROM AFTERMARKET MATTERS As high gas prices tighten consumers’ wallets, vehicle owners will resort to more DIY (do it yourself) repairs, particularly routine maintenance jobs. And as the product share of the DIY market builds throughout 2022, it will slow…
From Aftermarket Matters Fort Wayne, Ind.—Domestic nameplate cars continue to increase in age. For more than two decades, domestic cars have reached a new record-high average age each year. Over the past 10 years, the average age of domestic nameplate cars has increased by more than two full years, according to a new analysis. “The ever-advancing age of domestic cars is the…
The Collision Industry Electronic Commerce Association (CIECA) announced that its next CIECAST webinar is scheduled for Thursday, March 24 at 11 am PST/1 pm CST/ 2 pm EST: “Using Technology to Communicate Effectively With Customers.” The one-hour webinar will feature…
As part of its 50th anniversary celebration, the National Institute for Automotive Service Excellence (ASE) is featuring ASE Certified professionals through a series of profiles showcased in ASE communications, including its website and social media platforms. To submit a profile,…
