Shop Tip on ARO
In this short video, one of our Elite Business Development Coaches, Bill Edwards, gives us a quick tip on ARO (Average Repair Order). Elite is a team of industry leading shop owners that helps other fellow shop owners take their…
Bonus Features
Vehicle Sales Predictions: Top three trends shaping the year ahead for the automotive industry
From AftermarketMatters.com Edmunds expects pent-up consumer demand and rising inventory levels to support new vehicle sales, forecasting that 14.8 million new cars will be sold in 2023. The forecast, drawn from Edmunds data, represents a 7% increase from their estimate…
Options for ASE Testing and Recertification
The National Institute for Automotive Service Excellence (ASE) now offers three ways for service professionals to take certification or recertification tests. ASE in-person testing is available throughout the year and is conducted days, nights, and weekends at more than 450…
Current vehicle average age ‘out of touch’ with aftermarket dynamics
From AftermarketMatters.com Fort Wayne, Ind.—Vehicle average age is a mainstay of estimating the aftermarket potential of a vehicle population. Despite its wide use, Lang Marketing in a recent analysis argues that average age is “out of touch with key aftermarket…
What is a Female Friendly Culture?
Here at Ask Patty, we talk about being Female Friendly a lot, and for good reason. We made our reputation on helping car dealers, service centers, tire dealers, collision centers, and quick lubes become Certified Female Friendly, complete with training…
Vehicle Average Age Metric is Out of Touch
From Lang iReport "Vehicle Average Age is a mainstay of estimating the aftermarket potential of a vehicle population. Despite its wide use, Average Age is out of touch with key aftermarket dynamics and can be misleading. For example, when new…
Quiet Quitting: The Business Crisis You Can't Afford To Ignore
As the pandemic continues to drag on, we are all paying attention to the Great Resignation. But what about a lesser-known phenomenon that's just as big of a problem? I'm talking about Quiet Quitting (also known as the Hidden Resignation),…
Videos can help boost repair orders
From Aftermarket Matters Fort Wayne, Ind.—Technicians often find that additional work beyond the original job estimate is required to complete a job or correct other discovered mechanical issues. How this is communicated to the customer is critical to their understanding…
5 Training Tips That Work
If you want to build a more profitable, successful business, here are five tips that work… 1. If your employees show little or no interest in training, then you may very well have the wrong people working with you. The…
Gas demand declines as recession fears weigh down oil market expectations
From Aftermarket Matters Washington, D.C.—Fears of a global economic recession led to a major drop in the price of crude, down $7, which helped to minimize pump price increases last week. Meanwhile, domestic gasoline demand decreased as fewer drivers fueled…
