From Lang iReport "Vehicle Average Age is a mainstay of estimating the aftermarket potential of a vehicle population. Despite its wide use, Average Age is out of touch with key aftermarket dynamics and can be misleading. For example, when new…
As the pandemic continues to drag on, we are all paying attention to the Great Resignation. But what about a lesser-known phenomenon that's just as big of a problem? I'm talking about Quiet Quitting (also known as the Hidden Resignation),…
From Aftermarket Matters Fort Wayne, Ind.—Technicians often find that additional work beyond the original job estimate is required to complete a job or correct other discovered mechanical issues. How this is communicated to the customer is critical to their understanding…
If you want to build a more profitable, successful business, here are five tips that work… 1. If your employees show little or no interest in training, then you may very well have the wrong people working with you. The…
From Aftermarket Matters Washington, D.C.—Fears of a global economic recession led to a major drop in the price of crude, down $7, which helped to minimize pump price increases last week. Meanwhile, domestic gasoline demand decreased as fewer drivers fueled…
TECH TIP - ALLDATA Vehicle: 2001 Porsche Boxster S (986), F6-3.2L, Automatic Transmission/Transaxle Mileage: 89,708 Problem: The owner brought his Boxster S to the shop because the malfunction indicator light (MIL) was ON. Case Details: The technician scanned all the…
By Elise Kline FROM WENY NEWS ALBANY, NY (WENY)-- As New York State transitions to electric vehicles, the auto service industry will have to adjust to changes including repair services and charging infrastructure. WENY News The Automotive Service Association (ASA)…
By Bob Cooper The top shops in America realize that in order to build a successful business they will need to have team players that are self-starters, who can produce, and who will never compromise their ethics. Over the years…
From Aftermarket Matters By the end of the decade, “significant changes” will have occurred in the Do-It-For-Me (DIFM) share held by each of the three major consumer generations: Millennials, Gen Xers, and Baby Boomers. Lang Marketing’s latest consumer research breaks…
The Automotive Service Association (ASA) applauds U.S. Congressman Earl “Buddy” Carter (R-GA) in his work today establishing a new bipartisan caucus in the U.S. House of Representatives working to address the issue of vehicle data access. Representative Carter is a…
