Brian Manley

Motivated to Mentor

Wei-Yun Gibson, former AYES apprentice, now works for Subaru of America.In a recent conversation with one of my industry partners, an independent shop owner located two miles from our high school’s automotive program, I invited him…

Give ’Em an Upgrade

Your customers expect authoritative advice. So check out these examples for making their cars better than new. Our customers rely on us for our wisdom and experience, and this is of upmost importance when we have a chance to make…

A Hard-Start Mystery

This 26-year-old Jeep Cherokee requires a bit of investigation, but if you follow the clues you’ll reach a solution. If you’ve been working in an independent shop for a while, you’ve seen your share of Jeep Cherokees come through your…

Cracking the Codes

In Colorado, two cars with failed (I/M) 240 tests suggest the vehicles’ owners must seek help. In Colorado – and elsewhere, I’m certain – P0442 codes can be counted on to bring cars into our service drives. But in Denver…

Data Driven Decisions

Armed with smartphones, Google and Amazon.com, customers are repairing their own rides. Sometimes, experience-based information systems can help diagnose a vehicle. I said sometimes because these systems can lead a technician down the wrong diagnostic path. As independent repair professionals,…

DIYs or Bunnies?

When fuses get “smoked,” don’t go bonkers. Instead, do a deep diagnostic dig. With vehicles staying on the roads longer than ever before, we’re seeing more age-related issues with our customers’ cars. With age comes the increasing probability for human…

Craigslist ‘Deal’

With no vehicle history whatsoever, a clunker gets revived I recently had a customer begin our conversation with seven terrifying words: “I got this great deal on Craigslist!” I cringed a bit. How do you react to this situation? [caption…

No-Start After Fender Bender

Circuit relay causes a mystery on ’96 Lexus. When the ’96 Lexus was dropped at our door, it came with a simple concern: “Vehicle stopped running following accident. Airbags have deployed.” A trip to the ES300 confirmed that both airbags…

Technician Turned Sleuth

Inner Sherlock Holmes finally solves the mystery How often have you accepted a repair knowing that others have been involved? How often are you required to channel your inner Sherlock Holmes? Two recent repair jobs led me to unusual conclusions.…