Automakers offer their case for fewer traffic fatalities with safe deployment of automated vehicle technology. When the National Highway Traffic Safety Administration (NHTSA) released its Federal Automated Vehicles (AV) Policy in September 2016, the focus was on NHTSA issuing a guidance document and its four key sections: vehicle performance guidance; model state policy; NHTSA’s current […]
Windy City hosts a big automotive event in July: NACE | Automechanika, with tons of new technology, training and team spirit. Make plans now to attend the one trade show in 2017 you can’t afford to miss! It’s NACE | Automechanika Chicago, and debuts this summer in the Windy City. A collaboration between the International […]
How this year’s MSO Symposium at NACE | Automechanika Chicago can help you keep up in the rapidly evolving collision repair marketplace. Multiple collision repair shop operators and large, single-location collision repairers who want to grow their businesses have an opportunity to network and learn about the hottest issues facing the industry at the MSO […]
NASTF and the VSP Registry provide security and service resources to meet any shop’s technological and information needs. The National Automotive Service Task Force (NASTF) was created to provide a technology solution to ensure ongoing access to the technical information necessary to diagnose and repair our technologically advanced vehicle fleet. As one of the most […]
CCC responds to concerns about its new Secure Share Network and discusses the impact it’s expected to have on the collision repair industry. Editor’s Note: This is the first of a two-part series on CCC Information Services’ upcoming launch of its new Secure Share Network. Part 2 will appear on our website, AutoInc.org, when the […]
Customer retention. So here’s what you need to know to keep them coming back to your shop instead of switching to a dealer. I recently overheard some people talking about having the dealer service their vehicle. To better understand their perspective about the automotive repair industry, I asked why? What I found was a similarity […]
How to effectively communicate to your customers that your shop always wants to give them superior service. Customer loyalty is much more elusive and difficult to acquire than ever before, and to maintain your customers, you have to continue to “wow” them by providing exceptional service that glues them to you. Customers will leave and […]
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