November/December 2015

ASA Marketplace

Boost Your Productivity and Image With Cintas Transform your basic outsourced service into integrated, essential solutions with Cintas. From image to safety and to facilities, Cintas’s know-how can enable you to focus on what really matters: your core business. Let the passion and dedication of Cintas help you reduce costs and solve your toughest problems. […]

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Game Plan: Toyota MR2

The first shop gave up. So did the second, third and fourth. So what did we say when it wound up in our shop? Bring it on. You don’t need to have been a shop owner long before you encounter your first “basket case.” Urbandictionary.com defines basket case as a situation that has no solution. […]

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What You Need to Know About Telematics

Two of the Automotive Service Association’s leading authorities on the new technologies tell where you need to focus your attention. Connected Cars:The Mechanical Side by Donny Seyfer For many years, ASA has been involved in the issue of how telematics might affect our members and the aftermarket repair segment in general. We have taken a […]

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$75,000 Grant Funds

Aluminum-Repair Training More than 50 collision school instructors will convene in the Chicago area in March 2016 for intensive aluminum-repair training, thanks to a generous grant from the Alcoa Foundation. As the philanthropic arm of Alcoa, a global leader in lightweight metals technology, engineering and manufacturing, the foundation has awarded the Collision Repair Education Foundation […]

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Generationally Speaking – November/December 2015

See what makes us different … and the same! In this issue, we feature Richard Martens, owner, and Jordan Troxel, technician, of Ron’s Auto Repair Center in Ames, Iowa. Richard MartensBaby Boomer What is one piece of advice your parents gave you that still sticks with you today? Take your time to do the job […]

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Your Job at the Top

Prosperity is just around the corner for those who learn leadership. “It was the best of times, it was the worst of times…” Charles Dickens, A Tale of Two Cities, 1859 That sounds like many of our businesses today – two opposing perspectives on the current reality in the automotive services industry. Foundational shifts in […]

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ASA Marketplace

Save With ASA’s CarCareONE Credit Card Plan If no interest for 90 days on purchases totaling more than $150 sounds good, check out CarCareONE’s consumer-designed credit card program. Offered through Synchrony Financial, it extends a line of credit to patrons of ASA shops and helps build relationships between shops and customers. And it saves an […]

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Basket Case: Silverado

Our shop specializes in diagnostics. The only advertising we do consists of looking for vehicles that have been difficult for others to fix. As a result, we see our fair share of work that comes from the do-it-yourself (DIY) sector. Working on DIY problem vehicles comes with its own set of challenges, but we find […]

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A customer agrees to expensive testing to solve his shifting problem, and then refuses to pay…

…What would you do? The following scenario comes from an ASA member with multiple shops. A longtime, good customer with a 2001 Lincoln LS that had 68,000 miles on it came in with an oil leak. It was determined that the valve cover gaskets were leaking and the customer agreed to the repair. After the […]

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GAO Releases Vehicle Safety

At the request of U.S. Sen. Claire McCaskill, D-Mo., the U.S. Government Accountability Office (GAO) recently conducted a study of state vehicle safety inspection programs. The GAO did a similar review in 1990 at the request of John Dingell, D-Mich., then-chairman of the U.S. House Energy and Commerce Committee. In the 1990 report titled, “Motor […]

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It Takes a Village

Pennsylvania owner tells why branching out is key to maximizing his investment. If Keith Heilveil, AAM, were your financial adviser, he’d advise you to diversify. He has, and it’s paying off. In fact, his car wash is one of the ways he diversifies his shop. And his snowplow business keeps dollars rolling in too, especially […]

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Sites To See

The judges have spoken! Check out the winners and get some tips for your site from the results of AutoInc.’s 2015 Top 10 Website Contest. Is your website designed to effectively market your automotive repair services? That’s a question you might be asking yourself after examining the sites of these winners of our 2015 Top […]

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