November/December 2016

Steps Toward New Relationships

If you follow ASA’s press releases or Facebook page, you’re probably aware that we have made some groundbreaking announcements in the past few months. If you don’t follow these channels, let me catch you up on a few things as they relate to our shows. In August, the board of directors decided it was time […]

Continue Reading

A Special Addition to This Shop’s Family

Greg Buckley, owner of Buckley’s Auto Care in Wilmington, Del., proudly describes his eight-member staff as “all very important to the success of the business.” Building Maintenance Manager Sean Maloney fits right in. For the past four years, Sean has been responsible for keeping Buckley’s service bays clean, customer service/waiting areas inviting and grounds neat […]

Continue Reading

A Hard-Start Mystery

This 26-year-old Jeep Cherokee requires a bit of investigation, but if you follow the clues you’ll reach a solution. If you’ve been working in an independent shop for a while, you’ve seen your share of Jeep Cherokees come through your door. Throngs of four-wheel-drive enthusiasts love them, and the vehicles come to us in all […]

Continue Reading

Performance Plus

How this veteran shop owner built his successful business by making sure every customer gets the same experience. Mark Simons is one of those lucky people who live their life in the right place, right time. Simons, owner of Rolf’s Import Auto Service in Lakewood, Wash., has found his ideal job in his hometown in […]

Continue Reading

Recalls Cited in Support of Vehicle Safety Inspection Programs

Pennsylvania legislature considers bill requiring consumer notice. State vehicle safety inspection programs have seen good times and bad since the Highway Safety Act of 1966. This law mandated that the U.S. Department of Transportation (DOT) prescribe uniform standards for mandatory state highway safety programs. If states did not comply, it would mean the loss of […]

Continue Reading

Before … & After

Collision repair professionals and insurance company representatives face off over the need for pre- and post-repair scans. How do you handle a situation in which everybody says they want to do the right thing, but they can’t agree on the right thing to do? This question has created a fair amount of friction lately in […]

Continue Reading

Under Lock & Key

Don’t be clueless about wireless connectivity. Rapid advances in vehicle security technologies have put the industry on the cutting edge ‑ and on edge. Working on modern vehicles equipped with such a wide variety of security systems is becoming more of a challenge than most people realize. Not only do shops have to understand and […]

Continue Reading

Feeling the Burn?

Has one of your customers gone negative online? Don’t get mad. Also, don’t get even. Try these tips for turning a negative into a positive. The biggest fear many small businesses have about social media is how to handle negative posts. And though negative feedback can feel like a slap in the face, it’s important […]

Continue Reading

Websites That Work

AutoInc.’s annual Top 10 Websites Contest winners prove once again how ASA-member shops excel. Modern consumers want easy-to-access service information. Does your website live up to their expectations? Check out the winners of AutoInc.’s annual Top 10 Websites Contest on the following pages, and you’ll have a good idea where your site stacks up. Our […]

Continue Reading

Our Affiliates

To give our affiliates an opportunity to showcase their activities and promote membership, each quarter in AutoInc. we will be profiling different affiliates. ASA-Northwest ASA-Michigan ASA-Arizona ASA-Pennsyvania If you are a prospective member in these affiliated areas, be sure to read up on all of the great opportunities available to you in your backyard. Remember: […]

Continue Reading

WHAT WOULD YOU DO?

If timing is everything, this shop’s ‘trained’ service adviser apparently didn’t know everything A well-respected ASA shop had the following dilemma: “I just hired a new service adviser and thought I had him trained, but he made a huge mistake. “A customer dropped off his vehicle to have some service work performed, including an oil […]

Continue Reading

Supplier vs. Partner?

Don’t work for free! Follow these 5 easy steps to pay yourself for time spent at the front counter. EDITOR’S NOTE: The labor rates mentioned in this article are fictitious and should not be considered industry standards. Successful shop operators understand the importance of preparing detailed, professional estimates for their clientele. But it’s time well […]

Continue Reading

Powered by WordPress. Designed by Woo Themes