Nov/Dec 2017

Expect the Unexpected

When Mother Nature gets angry, there’s no changing her mind. Common sense says: Be prepared. There are many “horror stories” that take place in the automotive industry. I mean, those that are fanned by media sensationalism. Just take your pick and run with a topic: “Woman accuses shop of stripping oil pan drain plug and […]

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The Shop Labor Mix

How the evolution of vehicle technology will change our current method of measurement. The advancement of vehicle technology will make a dramatic difference in measuring a typical service shop business, and the aftermarket must relearn its measurements. In previous articles, I’ve written that a typical shop owner will require six to eight days of management […]

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WHAT WOULD YOU DO

Customer claims he was offered an OE part instead of an ‘OE-equivalent part’ and complains he could have gotten the part cheaper … … What would you do? A first-time customer, who was referred by another customer, came in with a Nissan Pathfinder that had a driver’s window that wouldn’t work. After removing the door […]

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A Legacy Preserved

Growing up in the family business gave this California owner the tools he needed to put customers first. Summers, working in his father’s shop, created many happy memories for Bryan Welsh, owner of Artistic Collision in Cordova, Calif. They also helped him carve out a career in the automotive collision repair business. Welsh’s father, Steven, […]

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Serviceability Report

The 2018 Chevy Bolt vs. the 2018 Tesla Model 3: Sorting out the technology. In 2011, I wrote about the Nissan Leaf and compared it to the Chevy Volt. Since then, ACDC bought one of each, so we know them well. But a lot has changed in almost seven years. The cost has dropped on […]

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Kukui Adds DVI to All-In-One Success Platform

Want to improve the way you communicate with your customers, during and between visits to your shop? Check out Kukui Corp.’s new addition to its All-in-One Success Platform: the Kukui DVI. Designed to offer full transparency into the repair process for the motorist, the product provides updates on the repair of their vehicle with technician […]

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Never Too Late for Training

In the mid-1970s when I graduated from high school, young people who wanted to go into a profession went to college. Those who wanted to go into a trade didn’t need college. They just needed to get a job and learn the skills. In the Detroit Metro area, going to work for one of the […]

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ASA Continues to Push for Small-Business Tax Reform

Attends Its Second White House Meeting to Discuss the Issues. Congressional leaders and the administration are working diligently to bring much needed federal tax reform to the small business community. A small team of House and Senate leaders and White House officials that included Gary Cohn, director of the National Economic Council (NEC), have been […]

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Finding the information resources necessary for collision repairers to perform a proper repair takes research.

So … What’s the answer? Repairing vehicles today requires research and specific information, no matter how much experience a repair technician has or how many tools a shop owns. To repair a vehicle according to the safety standards it was originally built with, the repair technician needs access to the OEM repair information, which may […]

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Confront the Tech Revolution

Vital advice for new technicians and shop owners on navigating the maze of training resources. Whether you’re a new technician entering the automotive world, or you know someone who is – perhaps you’ve just hired one or two – it’s critical to understand one thing: Your education is never finished! “The future belongs to those […]

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Secrets of a Succession Plan

Creating one requires flexibility and patience. So start your decision-making process now — before you’re forced to. EDITOR’S NOTE: This is Part Two of a two-part series on Succession Planning. Part One appeared in the September-October issue. Family businesses are the backbone of America. About 95 percent of all businesses in America are family or […]

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The Winners Are . . .

Learn the secrets for creating a winning website from these savvy shops. Having a website that sells takes planning and precise execution. And one primary piece of advice that came up often in AutoInc.’s informative 2016 tutorial on website startups and re-dos, titled “Extreme Makeover,” was that you have to know your market. Which means […]

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