Mechanical Feature

WHAT’S GOOD FOR BUSINE$$?

Customer retention. So here’s what you need to know to keep them coming back to your shop instead of switching to a dealer. I recently overheard some people talking about having the dealer service their vehicle. To better understand their perspective about the automotive repair industry, I asked why? What I found was a similarity […]

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Keeping It Real

Six foolproof ways to protect you and your customers from mishaps caused by counterfeit parts. The word “counterfeit” means a copy or replica of something manufactured with the intent to defraud. If, for example, you bought a Rolex from a guy who stepped out of the shadows and had them up to his elbow for […]

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Things to Come

Automotive telematics is here. And experts say it will transform the way that service centers interact with and respond to their customers. How will you prepare to deal with it in your shop? Telematics is one of the most discussed topics in the auto care industry today. Over the past decade, telematics has revolutionized the […]

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Under Lock & Key

Don’t be clueless about wireless connectivity. Rapid advances in vehicle security technologies have put the industry on the cutting edge ‑ and on edge. Working on modern vehicles equipped with such a wide variety of security systems is becoming more of a challenge than most people realize. Not only do shops have to understand and […]

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Minimize Your Staffing Snafus

Join the brave new world of hiring and learn how to retain your top technicians. If you’re having trouble finding, hiring and keeping good technicians, you’re not alone. With today’s shortage of qualified techs, the aftermarket-hiring situation has become a whole new ball game. And if you want to hit a home run, you’ve got […]

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Wage & Hour Update

What the increase in the salary test means for the automotive service industry. Two years after the president directed the Department of Labor (DOL) to change the minimum salary for exemption as a “white collar” worker, and over a year after the actual Notice of Proposed Rulemaking was published, DOL finally announced the new minimum […]

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The Balancing Act

To sell tires, or not to sell tires? How one shop owner’s inquiry into new technology led him to burn rubber in a new direction. Some “truths” are true or untrue, depending on an individual’s perspective. For example, up until about A.D. 500, many people of science thought that if sailors took a ship out […]

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Gadgets & Gear

Fun and functional high–tech tools that you might not think to buy – but should. Sitting in bed the other night, while it was 14 degrees Fahrenheit out, I wanted to turn the heater up a few degrees. Ten years ago, this would have meant getting out of bed, trudging down the steps and adjusting […]

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Common Courtesy

What’s in it for you to perform courtesy checks? Plenty. But getting your techs into the habit takes planning and effort. Here’s how. A lot has been written about the value of the courtesy-check process – mostly about how important it is to your shop’s profit. Yet many owners find getting their technicians to do […]

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Value Judgment

Should your customers fix their old cars or buy new ones? It depends on if they understand “cost of ownership.” Do you? By Pete Rudloff It’s not unusual to have a customer in my shop who is pondering whether to replace their car or invest a significant amount of money into keeping it reliable. Sometimes, […]

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What You Need to Know About Telematics

Two of the Automotive Service Association’s leading authorities on the new technologies tell where you need to focus your attention. Connected Cars:The Mechanical Side by Donny Seyfer For many years, ASA has been involved in the issue of how telematics might affect our members and the aftermarket repair segment in general. We have taken a […]

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Tools for the 21st Century

Five things you don’t know about NASTF & the VSP Registry – but should. Thirteen years ago, a group of individuals and organizations came together to create the next step in automotive service technology. It was built on the idea that technology itself presents a solution to one of the most challenging tasks faced by […]

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