Mechanical Feature

Confront the Tech Revolution

Vital advice for new technicians and shop owners on navigating the maze of training resources. Whether you’re a new technician entering the automotive world, or you know someone who is – perhaps you’ve just hired one or two – it’s critical to understand one thing: Your education is never finished! “The future belongs to those […]

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Motivated to Mentor

Maybe it’s time you went back to school. Not for classes but to recruit quality apprentices. Here’s why it’s good for business. In a recent conversation with one of my industry partners, an independent shop owner located two miles from our high school’s automotive program, I invited him to come to our next Business and […]

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TOOLS OF TRADITION

Pay them now or pay yourself later! Believe it or not, it benefits your shop to buy your techs the tools they need. Here’s why. Tradition is often cited as the reason certain processes exist, and, sometimes, the tradition makes sense. Other times, though, learning the reason the tradition started can make you roll on […]

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WHAT’S GOOD FOR BUSINE$$?

Customer retention. So here’s what you need to know to keep them coming back to your shop instead of switching to a dealer. I recently overheard some people talking about having the dealer service their vehicle. To better understand their perspective about the automotive repair industry, I asked why? What I found was a similarity […]

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Keeping It Real

Six foolproof ways to protect you and your customers from mishaps caused by counterfeit parts. The word “counterfeit” means a copy or replica of something manufactured with the intent to defraud. If, for example, you bought a Rolex from a guy who stepped out of the shadows and had them up to his elbow for […]

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Things to Come

Automotive telematics is here. And experts say it will transform the way that service centers interact with and respond to their customers. How will you prepare to deal with it in your shop? Telematics is one of the most discussed topics in the auto care industry today. Over the past decade, telematics has revolutionized the […]

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Under Lock & Key

Don’t be clueless about wireless connectivity. Rapid advances in vehicle security technologies have put the industry on the cutting edge ‑ and on edge. Working on modern vehicles equipped with such a wide variety of security systems is becoming more of a challenge than most people realize. Not only do shops have to understand and […]

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Minimize Your Staffing Snafus

Join the brave new world of hiring and learn how to retain your top technicians. If you’re having trouble finding, hiring and keeping good technicians, you’re not alone. With today’s shortage of qualified techs, the aftermarket-hiring situation has become a whole new ball game. And if you want to hit a home run, you’ve got […]

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Wage & Hour Update

What the increase in the salary test means for the automotive service industry. Two years after the president directed the Department of Labor (DOL) to change the minimum salary for exemption as a “white collar” worker, and over a year after the actual Notice of Proposed Rulemaking was published, DOL finally announced the new minimum […]

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The Balancing Act

To sell tires, or not to sell tires? How one shop owner’s inquiry into new technology led him to burn rubber in a new direction. Some “truths” are true or untrue, depending on an individual’s perspective. For example, up until about A.D. 500, many people of science thought that if sailors took a ship out […]

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Gadgets & Gear

Fun and functional high–tech tools that you might not think to buy – but should. Sitting in bed the other night, while it was 14 degrees Fahrenheit out, I wanted to turn the heater up a few degrees. Ten years ago, this would have meant getting out of bed, trudging down the steps and adjusting […]

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Common Courtesy

What’s in it for you to perform courtesy checks? Plenty. But getting your techs into the habit takes planning and effort. Here’s how. A lot has been written about the value of the courtesy-check process – mostly about how important it is to your shop’s profit. Yet many owners find getting their technicians to do […]

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