Mechanical Feature

The Balancing Act

To sell tires, or not to sell tires? How one shop owner’s inquiry into new technology led him to burn rubber in a new direction. Some “truths” are true or untrue, depending on an individual’s perspective. For example, up until about A.D. 500, many people of science thought that if sailors took a ship out […]

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Gadgets & Gear

Fun and functional high–tech tools that you might not think to buy – but should. Sitting in bed the other night, while it was 14 degrees Fahrenheit out, I wanted to turn the heater up a few degrees. Ten years ago, this would have meant getting out of bed, trudging down the steps and adjusting […]

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Common Courtesy

What’s in it for you to perform courtesy checks? Plenty. But getting your techs into the habit takes planning and effort. Here’s how. A lot has been written about the value of the courtesy-check process – mostly about how important it is to your shop’s profit. Yet many owners find getting their technicians to do […]

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Value Judgment

Should your customers fix their old cars or buy new ones? It depends on if they understand “cost of ownership.” Do you? By Pete Rudloff It’s not unusual to have a customer in my shop who is pondering whether to replace their car or invest a significant amount of money into keeping it reliable. Sometimes, […]

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What You Need to Know About Telematics

Two of the Automotive Service Association’s leading authorities on the new technologies tell where you need to focus your attention. Connected Cars:The Mechanical Side by Donny Seyfer For many years, ASA has been involved in the issue of how telematics might affect our members and the aftermarket repair segment in general. We have taken a […]

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Tools for the 21st Century

Five things you don’t know about NASTF & the VSP Registry – but should. Thirteen years ago, a group of individuals and organizations came together to create the next step in automotive service technology. It was built on the idea that technology itself presents a solution to one of the most challenging tasks faced by […]

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Factory Scan Tooling – Take your shop beyond the manufacturers’ dealers

Many years ago I watched my next-door neighbor use a dime to remove and reinstall a screw in an attempt to fix a toy of mine. I was young, maybe 8 years old, and thought, “Wow, how ingenious.” He was a few years older, and I was easily impressed. At the time, I was so […]

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Smart Shop Layout Can Produce More Revenue

To have a meaningful discussion regarding how a shop should be layed out, let’s get one thing established: The purpose of a shop is to provide the best possible setting for producing revenue. The numbers I am about to mention are all made up, but we gotta start somewhere. Let’s assume an average billed hour […]

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Connected Cars, Consumer Trust

Advances in technology that have led to new safety, infotainment and communications features in automobiles are drawing interest nationwide. From trade shows to showrooms, functions that could save lives and improve the driving experience are beginning to reach the market. The defining characteristic of many of these connected car technologies is that they are dependent […]

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State Periodic Motor Vehicle Inspections

What you need to know It is common knowledge that regular checkups are one of the best ways to maintain good health. Good medical providers can spot problems before they start and prevent any new issues from developing. By investing in prevention, often the need for cure is eliminated. The same is true for automobiles. […]

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