May/June 2016

FTC Examines Auto Distribution and Warranties

Panelists question why repairs limited to dealers only. The Federal Trade Commission (FTC) recently held a one-day public workshop to explore competition and related issues in the context of state regulation of motor vehicle distribution and to promote more informed analysis of how these regulations affect businesses and consumers. The workshop, titled “Examining the U.S. […]

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The Best of the Best

Unrivaled! Unprecedented! And all under one roof! This year’s NACE | CARS event promises to be the one show you can’t miss. We predict sunny days ahead for the automotive service and collision repair industry. That’s why we strongly recommend that you attend this year’s NACE | CARS Expo & Conference, which is guaranteed to […]

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Gadgets & Gear

Fun and functional high–tech tools that you might not think to buy – but should. Sitting in bed the other night, while it was 14 degrees Fahrenheit out, I wanted to turn the heater up a few degrees. Ten years ago, this would have meant getting out of bed, trudging down the steps and adjusting […]

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What about Bob?

He’s a talented but belligerent tech, and he’s ruining the morale in the shop. What you can do to make peace. I was finally able to hire a tech that I had been chasing for a few years. His knowledge and skill sets were said to be unmatched, and I couldn’t believe I was landing […]

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Would you work for you?

How to make your shop a success by making it the kind of place where you’d want to work. It’s no secret that we have an extreme shortage of competent people throughout our industry. As an employer, you’ve got to attract the right skill level required for your shop. The big question becomes: Are you […]

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How to Save Money and Increase Profits

ASA Offers savings4members Program ASA has partnered with BizUnite since 2010 to offer cost savings as an added benefit of membership. ASA’s relationship with BizUnite will now be referred to as savings4members, a program designed to help combat rising operational costs by saving time and money on the products and services you use every day. […]

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Power Outage: 3000GT

A multipronged diagnostic attack to resolve a rare problem led us to find out if we had a fuel-flow issue or a fuel-pressure issue. I often hear folks say they used to be an auto mechanic. It’s pretty common for them to say things like, “I worked on cars back when they were easy to […]

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After a customer gets low-ball estimates from other shops, he wants his long-term shop to refund the ‘overcharge’ …

…What would you do? The following story comes from a shop in Southern California. The shop says: “We have a longtime client who has brought four cars to us over the years. We recently quoted a job, and he found two other AAA-approved shops (not ASA shops, as far as I know) in our area […]

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High-Caliber Service

Mark Sanders grew up in the collision repair business. Now he operates the largest such company in the nation. What does he know that you don’t? Mark Sanders might not play drums in a rock band, but he knows a thing or two about rhythm – not on a stage in front of thousands of […]

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Aluminum Foiled?

Use these expert tips to avoid the pitfalls of converting your shop to ‘advanced material’ repairs. Aluminum repair is more a business challenge for collision repairers than a technical one. Aluminum hoods 1have been in use for years, and even shops that years ago geared up to repair more “aluminum-intensive,” high-end vehicles say the material […]

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No Idle Curiosity

Dangerous U-turn prompts serious investigation into ’08 Sebring’s throttle body problem. I recently was asked to look at a car by a lady who had been recommended to me by a family member. The car had been seen by an undisclosed number of other shops without resolving the problem. The car was a 2008 Chrysler […]

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Connecticut Committee Considers Tax Rule

Proposed bill would prohibit double taxation on paint and other materials. Legislation currently being considered by the Connecticut Joint Committee on Finance, Revenue and Bonding would eliminate the sales and use tax on goods used exclusively in a business process. If passed, Senate Bill (SB) 335 would correct a 1999 Department of Revenue Services ruling […]

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