May/June 2017

Sync Up for Success

How ignoring problems in one area can sabotage your shop in every area. In 43 years of shop management and ownership, I’ve made every mistake possible. There was a year when my accountant had to prepare 102 W2s. Imagine how broken my systems and procedures were to go through that many employees in a single […]

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The Big Decision

What do you want to be? A full-time technician or a full-time entrepreneur? Your business depends on which you choose. Many complexities of our business are now front-and-center. Consider the following: The independent sector of the automotive service industry is experiencing a crisis of profitability, retailer attitude and public perception. Most shop owners have bought […]

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Customer complains of brake noise three times, has brakes replaced elsewhere and then requests reimbursement …

… What would you do? An ASA member writes: I have a customer who has spent thousands of dollars with me during the past several years. Eighteen months ago, we installed genuine Toyota brakes on his 4Runner. A month later, the customer returned to my shop complaining about brake noise. As standard procedure, my techs […]

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House Subcommittee Holds Hearing on Self-Driving Cars

Automakers offer their case for fewer traffic fatalities with safe deployment of automated vehicle technology. When the National Highway Traffic Safety Administration (NHTSA) released its Federal Automated Vehicles (AV) Policy in September 2016, the focus was on NHTSA issuing a guidance document and its four key sections: vehicle performance guidance; model state policy; NHTSA’s current […]

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Learning for Life

New Mexico shop owner believes in the power of education to spark a successful career. Jim Maddox learned a lesson growing up in rural Los Lunas, N.M., that he has not forgotten: The value of a good education. He uses that lesson every day as a guidepost for his business, Jim’s Automotive in Albuquerque, N.M., […]

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Serviceability Report

How does the original Toyota Prius Plug-In stack up to the new Prius Prime? Twenty years ago this December, the Prius was introduced to the world. Three years later, it came to America and the quintessential hybrid was born. Everyone has heard of Prius. The Plug-in Prius came out in model year (M/Y) 2012 but […]

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Another First for Chicago

Windy City hosts a big automotive event in July: NACE | Automechanika, with tons of new technology, training and team spirit. Make plans now to attend the one trade show in 2017 you can’t afford to miss! It’s NACE | Automechanika Chicago, and debuts this summer in the Windy City. A collaboration between the International […]

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Rich White to Retire From Auto Care Association

Rich White, senior vice president of the Auto Care Association (ACA), will retire in June after an 18-year career at the association that includes overseeing marketing and communications, market research, member services, trade shows and education and serving as the executive director of the Car Care Council. White will continue directing the Car Care Council […]

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Teamwork and Friendship

This is my first article as ASA’s chairman of the board. And I thought this would be a great time to share how I got involved with ASA and with two of my mentors. First, I had the opportunity to serve ASA-Michigan for several years. We worked hard to bring the membership great training, discounted […]

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Go to Grow

How this year’s MSO Symposium at NACE | Automechanika Chicago can help you keep up in the rapidly evolving collision repair marketplace. Multiple collision repair shop operators and large, single-location collision repairers who want to grow their businesses have an opportunity to network and learn about the hottest issues facing the industry at the MSO […]

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At Your Fingertips

NASTF and the VSP Registry provide security and service resources to meet any shop’s technological and information needs. The National Automotive Service Task Force (NASTF) was created to provide a technology solution to ensure ongoing access to the technical information necessary to diagnose and repair our technologically advanced vehicle fleet. As one of the most […]

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Share and Share Alike?

CCC responds to concerns about its new Secure Share Network and discusses the impact it’s expected to have on the collision repair industry. Editor’s Note: This is the first of a two-part series on CCC Information Services’ upcoming launch of its new Secure Share Network. Part 2 will appear on our website, AutoInc.org, when the […]

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