May/June 2015

How to Save Money and Increase Profits

(Hint: It starts with the ASA Marketplace.) ASA.bizunite.com Why Use the Marketplace? The ASA Marketplace provides convenient, one-stop shopping for ASA’s entire member benefits portfolio. Along with some of ASA’s most popular savings through AutoZone, VANTIV, Meadowbrook Insurance and other merchants, through our partnership with BizUnite we are able to expand our offerings to include even […]

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Why We Support State Vehicle Inspection Programs

Policy proposal presents opportunity for safety improvements. The Automotive Service Association (ASA) has prioritized the task of urging states to adopt periodic motor vehicle safety inspection programs in its policy objectives. This action has included annual events on the subject at ASA’s NACE | CARS show and in state forums, as well as efforts to […]

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Factory Scan Tooling – Take your shop beyond the manufacturers’ dealers

Many years ago I watched my next-door neighbor use a dime to remove and reinstall a screw in an attempt to fix a toy of mine. I was young, maybe 8 years old, and thought, “Wow, how ingenious.” He was a few years older, and I was easily impressed. At the time, I was so […]

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Cadillac CT6: A Game Changer

As a collision repairer, what will you need to know to work on this vehicle’s advanced mixed material structure? Cadillac will expand and elevate its portfolio with the upcoming launch of its new top-of-the-range model, the 2016 Cadillac CT6. A new, high-tech formula for the luxury sedan, this car also represents a new milestone for […]

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Improve Your Communications Style To deal effectively with difficult people

Automotive professionals have workshops, seminars and other aids to educate and inspire them to excel in their daily routines. But how many agendas include a segment on communicating with difficult people? Those who can afford it pay personal trainers to help them work out and stay physically fit. But how many of us have ever […]

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Expect To Be Wowed

July’s NACE | CARS show promises a ‘Right Now’ experience. EDITOR’S NOTE: It takes enormous advance planning to stage an event like this year’s NACE | CARS Expo scheduled for July 23-25 at Detroit’s Cobo Center. The conference is scheduled July 21-25. To give you a head’s up what to expect, we turned to the […]

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Generationally Speaking – May/June 2015

See what makes us different … and the same! In this issue’s “Generationally Speaking,” we feature RON HAUGEN, owner/president, and HEATHER ALBERTSON, service adviser, of WESTSIDE AUTO PROS in Des Moines, Iowa. See what makes us different … and the same. Ron HaugenBaby Boomer What is one piece of advice your parents gave you that […]

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Activity Beats Execution

How to rethink your thinking to move the organization forward. The execution fads in business – strategic planning, management by objective, total quality, just-in-time, and others before these – have had their day. Like most fashionable management concepts, execution really hasn’t made much difference. Mainly, it’s hung a new title on something we’ve known all […]

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What Would You Do?

Every shop owner runs into ‘situations.’ How they handle them is important … do you agree with these fellow ASA members? Dilemma: This scenario comes from a collision shop that we’ve been doing business with for more than 25 years. We’ve never had a complaint from any of the many customers we’ve sent them. A […]

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ASA advocates take their cases to Capitol Hill

Leaders of the Automotive Service Association’s (ASA) Mechanical and Collision Divisions spent busy days on Capitol Hill recently as both groups held meetings with members of Congress and staff to discuss issues of ongoing importance to ASA, its affiliates and automotive service and collision repair professionals nationwide. The Capitol Hill meetings with congressmen followed the […]

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‘Hot Rod’ Your Repair Process

Remember when every go-fast part listed in a performance catalog was guaranteed to give you at least 10 percent to 15 percent more power? I used to think that if I could install just a few of those high-performance parts on my motor, I could boost my horsepower by 40 percent or more. So I […]

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Doing the Right Thing – Paying Off for Mesa Shop

Impact Auto Body tries to make customer’s experience ‘the very best possible.’ We are continually making improvements so that a customer’s experience is the very best possible. That’s how Impact Auto Body in Mesa, Ariz., approaches doing business. And it’s paying off. “We’ve been around 34 years, business is good and it’s getting better,” says […]

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