March/April 2016

Supplier vs. Partner?

When your buddy and his buddies want a ‘favor,’ say no. I didn’t go to a four-year college and come home with a degree like most of my six siblings. It wasn’t my style. I knew from the time I was out of high school that I wanted to do exactly what I’m doing: running […]

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Will It Be All Right?

It will, if you focus on the details of your business and not just your problems. Consider committing to this plan for the next 90 days. It will really bring clarity to your position as owner/manager of the business. In fact, I recommend that you write this statement down and position it on your desk […]

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How to Save Money and Increase Profits

(Hint: It starts with ASA.savings4members.com – formerly ASA Marketplace) ASA Offers savings4members Program ASA has partnered with BizUnite since 2010 to offer cost savings as an added benefit of membership. ASA’s relationship with BizUnite will now be referred to as savings4members, a program designed to help combat rising operational costs by saving time and money […]

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Low Blow Suburban

Chasing down the cause of an underperforming blower motor sheds light on a solution that saves time and money. We’ve all seen them. Those do-it-yourselfers who decide to install their own part on their vehicle. Hey, it’s America, so why shouldn’t someone be able to install parts on their own vehicle? As hard as it […]

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Customer was quoted a price for three jobs, but afterward claimed she had only authorized one of them…

… What would you do? The following story came from an ASA member with multiple stores. A customer dropped off her late-model Volkswagen Bug, claiming it needed a heater core. On inspection, it was determined that it did need one. The technician also found coolant leaking under the timing belt cover. The service adviser gave […]

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Michigan Legislature Has a Mandate on Its Mind

Insurance committee considers ASA position on parts procurement bill. The Michigan legislature is back in session and has insurer-mandated parts procurement legislation on its agenda. Michigan State Sen. Joe Hune, R-22, chairman of the Senate Insurance Committee, introduced Senate Bill 430 to amend the insurance code to prohibit insurers from requiring automotive repairers to use […]

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The ‘Doctor’ Is In

At Chicago’s Sinclair Auto Clinic, the cars and the times have changed but not the treatment. No doubt about it. James F. “Jim” Sinclair is old school. He admits it. But Sinclair also works at staying current, and he has his eye on the future. And when we say old school, we mean that in […]

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House Subcommittee Hears Testimony on PARTS Act Legislation

SA President Dan Risley testifies for auto repair industry. On Feb. 2, Dan Risley, president and executive director of the Automotive Service Association testified on behalf of the automotive repair industry. He spoke before the U.S. House Subcommittee on Courts, Intellectual Property and the Internet, which is under the House’s Judiciary Committee. Risley’s testimony was […]

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Serviceability Report: Honda CR-V

Which model year is easier to service: the 2011 or the 2016? I started my career as a motorcycle mechanic in the late 1960s. The local Honda shop needed a helper. After a day, I was hooked. I worked for peanuts and loved every day at Sportsman’s Cycle Sales in Holden, Mass. Today, I still […]

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Calling the Role

If everyone’s playing the right part, your shop can be a great place to work. In a previous installment of Ready, Set Service! we discussed the creation of a service-ready training model that provided insight into the topic areas to consider when building a service-ready team. Here, we’ll discuss a new position that should exist […]

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Tuneups March/April 2016

Book Your Hotel Now for NACE | CARS Have you heard the expression, “Get a room!” That’s what the planners of NACE | CARS 2016 are advising you to do – the sooner the better. This year’s edition of the Expo and Conference, which is scheduled for Aug. 9-13 at the Anaheim Convention Center in […]

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The Positive Power of Teamwork

Hello, ASA members! It’s been a busy first of the year for the ASA board, our operations committees and our awesome ASA staff. You’ve probably heard that we’re launching new regional training programs. We had a great time recently in Orlando, Fla., doing our first sessions. And we have more cities scheduled this year, including […]

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