March/April 2017

Faster, Smarter, Better

Three new technologies that repair professionals can use to detect serious problems before they cause serious breakdowns. The faster automotive manufacturers develop new technologies to improve vehicle performance and automation, the faster automotive service repair professionals find problems with these new technologies. And they need more ways to improve, repair, calibrate, diagnose and prevent issues. […]

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Turning the ‘Job’ Around

What’s the best tool for helping you work ‘on’ your business instead of ‘in’ your business? After selling my business in Buffalo, N.Y., in 2000, I moved to Maine seeking another business to acquire. I brought numerous businesses to the attention of my accountant, who, after reviewing the financials, hit me with a simple statement: […]

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Are You Losing Focus?

If so, it might be because you’ve forgotten the fact that you’re in the ‘knowledge’ business. Independent shop operators realize their labor rates must move higher to retain competent technicians, and the customer/client must be educated about the realities of this issue. But before anyone can command higher labor rates, management must acknowledge a critical […]

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What Would You Do

When a service adviser tells the customer a shop tech made a mistake that’ll mean replacing a transmission… … What would you do? One of our customers came in with a late-model Toyota Camry for some routine service work. Even though the car was only a couple of years old, it had more than 100,000 […]

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A Look at the 115th Congress and the New Administration

What do the changes mean for the auto repair industry? The final U.S. House and Senate races have been called, and President Donald Trump’s new administration is moving forward with thousands of political appointments. There are some 2.8 million federal civilian employees, of which about 4,000 are deemed political jobs. The nominations for those positions […]

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One for the Team

Trusting his employees to do the right thing created this shop owner’s winning culture. Ryan Cropper has a crystal-clear vision of his professional life, even though he sees things a lot differently than most of the industry. Cropper, owner of Able Body Shop in Anchorage, Alaska, describes his approach in four little words: “Strong Values. […]

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Give ’Em an Upgrade

Your customers expect authoritative advice. So check out these examples for making their cars better than new. Our customers rely on us for our wisdom and experience, and this is of upmost importance when we have a chance to make their vehicles better than new. Two recent examples illustrate opportunities that I had to improve […]

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Background Story on NACE | Automechanika Chicago Detailed

Many members are still buzzing about the collaboration between ASA and Automechanika Chicago to co-produce a professional/trade show in July 2017. In AutoInc. Audio’s In The Trenches interview with Carm Capriotto at autoinc.org/audio/, ASA President and Executive Director Dan Risley discusses the background story of the alliance and gives a special preview of why NACE […]

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Some Parting Words of Thanks

This will be my final Chairman’s Message, as the duties of ASA chairman will shift to Roy Schnepper in April. My wife, Christy, and I want to thank you for your friendship and support that have been a hallmark of my 14 years with ASA – from serving on the board of ASA-Colorado to most […]

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A Volatile Redundancy

Shop owners and automaker reps share concerns over certification’s costs and ROI. But what’s the bottom line? Now that more collision repair shops have experience with automotive manufacturers’ certification programs, it’s common to hear comments of concern from shop owners about their return on investment (ROI). Certification programs got their start more than a dozen […]

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Keeping It Real

Six foolproof ways to protect you and your customers from mishaps caused by counterfeit parts. The word “counterfeit” means a copy or replica of something manufactured with the intent to defraud. If, for example, you bought a Rolex from a guy who stepped out of the shadows and had them up to his elbow for […]

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Woman: The Key to a High ROI

Follow these 10 proven marketing techniques to better communicate your message to female consumers. You’ve heard it before: Women are the majority purchasers and influencers in the automotive industry today. This has been true for more than a decade now, and, according to Forbes magazine, 2015 and 2016 were watershed years in female-focused marketing efforts. […]

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