Management Feature

Inform. Don’t Sell.

Be fair with customers. And yourself! “I just want an oil change; don’t try to sell me anything else!” Most of us have heard this before. But, what if this customer’s car is in need of additional service? What about items that fall into the needed “repair” category – components that are failing or have […]

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Is Your Shop Infected?

How shops get sick when they get too busy It starts innocently enough: the shop gets busy, and the little things start to slide. First, the inspection process breaks down. Technicians start pencil-whipping their inspection forms, trying to get their billable hours by running as many cars through their bay as possible (or cherry-picking jobs) […]

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Fall in Love Again!

Regain the magic you once felt. Why do people fall out of love with their auto repair businesses? This could happen for any number of reasons, but primarily it occurs because they lose hope due to the various challenges they face: increased complexity of the vehicles they service; lack of highly trained, qualified techs; loss […]

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Fear Factor

What are you afraid of as a business owner? When I started to work on this topic, a wealth of resources opened up, along with an abundance of shop owners who contributed to this article. The evolution was exciting, and I thank everyone. Fear at work is normal. It exists in good times and bad […]

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