Archive | Just Run It

Be The Lore

Inspiration starts with … You. We love stories about others who inspire us. Because stories about those kinds of people allow us to imagine that we’re just like them. It’s why we watch sports. Buy People Magazine. It’s why we have heroes. Your employees are no different. They seek to be inspired. At work, too. […]

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‘Sledgehammers’ for Loyalty

Build the kind of business where the relationship is just as important as meeting your customer’s service and repair needs. The two strongest ways to endear yourself to a customer are to help them over a fear, or to make them feel better about themselves. Today, more strongly than ever before, these two realities are […]

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The Team Trap

Learn what it takes to create a winning team I horrified an audience recently when I called teamwork the greatest drain on contemporary business productivity. And it’s likely that I’ve just had the same effect on you! It’s not that the idea of a team is fundamentally bad. It’s wonderful … in situations where more […]

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What Your Customers Want … Right Now!

Mechanical shop, collision repair, A/C, muffler, tires … it really doesn’t matter. Today, you need to rethink how you think about your customers. Not just according to who they are anymore – by the demographics – but rather, according to how they think. What they care about most. And to look way beyond the narrow […]

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A Central Stillness

Unflappable, steady, predictable, resolute, the calm in the storm. You’ve probably been around some of these people. The ones with a Central Stillness. But probably fewer than all those you’ve met who occupy the Jobs at the Top of their companies. Rather, the archetype for the Job at the Top for many of us is […]

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A Higher Calling

Employees are looking for more … not pay, not flexibility, but rather more from their leadership. Our 100-year legacy about how to do the Job at the Top, which business schools, literature and our predecessors have metamorphosed into near-laws of nature, is beginning to unravel. In fact, the very term we use to describe the […]

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Transformation Starts at the Top

Can you imagine what your business needs to become, but just haven’t been able make it happen? Well, you’re not alone – not by a long shot! Because transforming businesses is like that for most people. Transitioning a business that was great at one time, into what it needs to become to stay great, is […]

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Living the Code

Strong leadership character traits reflect good humor, guilelessness and sincerity. In this last installment of this series, I’ll finish with the last three of the nine principles of effective Character at the Top. The first three outlined the attitude you need to carry to your job. The next three matched your general behavior to what […]

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The Science of Performance

Three more character traits to cultivate: courtesy, humility and unselfishness. Increasingly, neuroscience is uncovering new fundamentals for how to drive organizational performance from our Jobs at the Top. Capitalizing on these findings requires courage. And enough self-confidence to reconsider the “truths” you’ve “grooved” over the years about leadership and management. To embrace fresh perspectives. That […]

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