Just Run It

Your Job at the Top

Prosperity is just around the corner for those who learn leadership. “It was the best of times, it was the worst of times…” Charles Dickens, A Tale of Two Cities, 1859 That sounds like many of our businesses today – two opposing perspectives on the current reality in the automotive services industry. Foundational shifts in […]

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Out With the Old

Make time in your work life to contemplate what you could be. We’ve all heard about continuous turnarounds. These are the businesses everybody talks about, the ones constantly leaving everyone gasping in their tailwinds. Just about the time we figure out what they’ve done to set themselves so far ahead – they do it again! […]

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The Trouble With Goals

Why motivating ‘creatives’ takes more than straight-line thinking. Lots of people miss goals. I’ve been one of them. But we keep playing the game, bowing to the ritual while the “setters” of the goals continue moving the targets just beyond our reach. As the “accepters” of these goals, we walk away with a resigned shrug. […]

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Activity Beats Execution

How to rethink your thinking to move the organization forward. The execution fads in business – strategic planning, management by objective, total quality, just-in-time, and others before these – have had their day. Like most fashionable management concepts, execution really hasn’t made much difference. Mainly, it’s hung a new title on something we’ve known all […]

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Revelation: The Answers Aren’t in the Numbers

Our obsession with “the numbers” in business exploded in the 1960s, when the new “science” of decision theory crossed paths with low-cost computer power. Business scholars began the stampede toward a new “law:” given enough numbers, anyone can run anything. Quickly, business became more about math than about understanding of emotion, behavior and relationships in […]

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Part One of a Six-Part Series – Establishing Loyalty

Making your business important to its customers. As we move into a new year, a noble resolution for every business is raising the loyalty bar. Making your business your customers’ unarguable first choice. But how? It’s simpler than you think. The two best ways to endear your business to customers are: (1) to help them […]

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Hyper Gear!

You’ve probably felt one before. A company where the atmosphere’s electric. A place where everyone seems energetically locked together in spirit to accomplish something great. Versus other places that are dull. With dull people simply enduring their days at work to go away and do something else. Where is yours on the continuum? More importantly, […]

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Thermonuclear Influence

Humility is the key for turning up the pace. It’s easy to get carried away with ourselves in our heady Jobs at the Top. We’re all susceptible to hubris, to some degree. But your degree of susceptibility depends upon your level of comfort with yourself. Getting carried away with ourselves is a greater risk if […]

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Duty vs. Responsibility

Duty, not responsibility, is your greatest source of power at the top. When I talk to CEOs about the gravity of their jobs, many bemoan their burdens and responsibilities. They talk about what they “owe” – to boards, investors, lenders, customers and employees. But that’s a trap, one set by those just mentioned. It ensures […]

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Be The Lore

Inspiration starts with … You. We love stories about others who inspire us. Because stories about those kinds of people allow us to imagine that we’re just like them. It’s why we watch sports. Buy People Magazine. It’s why we have heroes. Your employees are no different. They seek to be inspired. At work, too. […]

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‘Sledgehammers’ for Loyalty

Build the kind of business where the relationship is just as important as meeting your customer’s service and repair needs. The two strongest ways to endear yourself to a customer are to help them over a fear, or to make them feel better about themselves. Today, more strongly than ever before, these two realities are […]

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The Team Trap

Learn what it takes to create a winning team I horrified an audience recently when I called teamwork the greatest drain on contemporary business productivity. And it’s likely that I’ve just had the same effect on you! It’s not that the idea of a team is fundamentally bad. It’s wonderful … in situations where more […]

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