July/August 2017

WHAT WOULD YOU DO?

Customer wants a free battery because shop tested and charged it and said it was OK, but then later found that it needed to be replaced … … What would you do? A customer had her ’95 Nissan pickup towed in to our shop and said, “The truck sits a lot, and it won’t start. […]

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Are Your Customers ‘Family’?

Shop owner offers a poignant example of why his customers keep coming back. I’ve been in this business for a few years, and whether I heard it during a training event, picked it up while networking or just figured it out, I’ve learned that to retain or to acquire new clients you have to build […]

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Supplier vs. Partner?

You say your employees no longer believe in your business? Make a plan to change that. Owners should plan all their management and employee training a year in advance. There’s too much to do to think it can be handled in a last-minute fashion. Because proper planning is required to ensure the team continues to […]

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Prepare to Repair

Arizona shop owner knows he can’t predict the future. But that doesn’t mean he’s not training for it. Fred Hules II, AAM, newly elected general director of the Automotive Service Association (ASA) and owner of Tech 1 Auto in Peoria, Ariz., believes success rests on shop owners’ ability to prepare for their industry’s future. And […]

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A Tale of Two CRVs

Case studies illustrate diagnosing a vehicle’s misfire and a customer’s misfire. If your shop is like ours, Honda CRVs make an appearance weekly. Mostly for maintenance, but sometimes they need to be diagnosed. We’ve seen several lately with around 200,000 miles and still providing reliable service. CRV No. 1 Our first CRV came to us […]

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Julie Massaro Takes the Reins for ASA-Colorado

Julie Massaro has been named as the new Executive Director of ASA-Colorado. Julie is an association industry veteran with extensive experience in project management, member recruitment, meeting planning, cost containment, budget management and volunteer leadership. Julie has more than 20 years experience as an executive director or senior executive in private companies, professional associations and […]

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Cars, Sensors and Scanners

Mary Barra, GM’s CEO, recently stated that the car industry will change more in the next five years than it has in the past 50. I don’t know about you, but I think the past five years have been a whirlwind of new technology. And change always brings new challenges. The hot topic today in […]

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Insurance Reform Returns to the Spotlight

House passes repeal of McCarran-Ferguson Act for health insurers. Two major national issues have pushed insurance reform back in the national spotlight. First, efforts to reform or repeal Obamacare have produced a renewed interest in the repeal of the McCarran-Ferguson Act. Second, the 115th Congress’ move to revisit the Dodd-Frank Wall Street Reform and Consumer […]

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NACE | Automechanika Chicago

Keeping You Ahead of the Changes If there’s one thing everyone in the automotive industry agrees on, it’s that ongoing training is no longer an option in keeping up with changing vehicle technology. If you haven’t already signed up to attend the inaugural NACE | Automechanika Chicago, scheduled for July 26-29, both the ASA Mechanical […]

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For Good Measure

What collision repairers need to know about today’s vehicle frames and the new machines that meet OEMs’ exacting specifications. The more advanced our vehicles become, the more exact each system within them needs to be, especially with developments made in the past 15 years. It’s not just because cars have more computers, sensors and safety […]

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TOOLS OF TRADITION

Pay them now or pay yourself later! Believe it or not, it benefits your shop to buy your techs the tools they need. Here’s why. Tradition is often cited as the reason certain processes exist, and, sometimes, the tradition makes sense. Other times, though, learning the reason the tradition started can make you roll on […]

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The Millennial Dilemma

They think differently. They buy differently. Here’s how you can rethink your strategies for selling your services to them. With the average age of a shop owner in America at 55, they’ve been through many generations of customers. But when considering marketing to millennials, many shop owners say, “I’m not sure who they are, and […]

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