July/August 2016

Risky Business

Why loaning cars instead of offering rides can create a safer and less-expensive customer service. It’s good to periodically choose one line in the shop’s profit-and-loss statement and analytically rip it apart. For the purposes of this column, I’ll focus on providing rides for customers. Option 1: There are no “extra people” on the staff […]

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Productive Pay?

Great techs love to produce billed hours, but do you know if you’re getting your money’s worth? Editor’s Note: The labor rates mentioned in this article are fictitious and, therefore, should not be considered industry standards. Many shop owners fall into the trap of thinking their technicians are being paid the hourly wage they calculate […]

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How to Save Money and Increase Profits

ASA Offers savings4members Program ASA has partnered with BizUnite since 2010 to offer cost savings as an added benefit of membership. ASA’s relationship with BizUnite will now be referred to as savings4members, a program designed to help combat rising operational costs by saving time and money on the products and services you use every day. […]

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Current Event: Escalade

When your first guess doesn’t fix an issue, it’s not wise to guess again. It’s wise to follow established procedures. British educator Thomas H. Palmer is credited with popularizing the proverb, “If at first you don’t succeed, try and try again.” Unfortunately, some under-skilled shops seem to have embraced a modified version of this philosophy, […]

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Chairman’s Club

Help grow your association and raise the professionalism of your industry! The Automotive Service Association is excited to announce the revival of our successful, grassroots member-recruitment program, designed to reward ASA’s most enthusiastic recruiters – our members. No one can express the value of an ASA membership better than you! You can join the ASA […]

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Rhode Island Telematics Bill Stalls in Committee

The Rhode Island Senate Judiciary Committee recently held a hearing on Senate Bill (SB) 2055, which attempts to regulate the generation, collection, analysis, dissemination and sharing of connected car vehicle data. Prior to the hearing, the Automotive Service Association (ASA) sent a letter opposing SB 2055 to committee Chairman Michael J. McCaffrey. In the letter, […]

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Hearing Examines Future Vehicle Technologies

Senate Committee emphasizes safety, federal regulation and cybersecurity. The U.S. Senate Committee on Commerce, Science and Transportation, convened a hearing titled “Hands Off: The Future of Self-Driving Cars,” chaired by Sen. John Thune, R-S.D. The hearing explored advancements in autonomous vehicle technology and its anticipated benefits for Americans. Witnesses were asked to discuss their continued […]

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Community Service

Why Michigan shop owner Dick Zaagman says he chose ‘downward mobility’ in establishing his business and his life. Community means a lot to Dick Zaagman, past, present and future, and it’s at the heart of his business: Community Automotive Inc. in Grand Rapids, Mich. Zaagman has been involved with Community Automotive since it opened in […]

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Go West!

Cars and technology are evolving fast. Get the information you need to stay relevant at NACE | CARS 2016 in Anaheim, Calif. ASA’s Dan Risley tells you how. Carm Capriotto: Hi, Dan. I’m glad you could be here for another “In The Trenches” interview. Today, we’re going to talk about this year’s NACE | CARS […]

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Makeover of a Plug-In

Redesigned Chevy Volt undergoes inspection. Is the second generation better than the first? There have been no redesigns of any plug-in cars except the Chevy Volt. The Nissan Leaf did get a larger capacity battery pack and the motor/inverter underwent changes, but the body and chassis stayed the same. Tesla has new models but not […]

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The Gotta-Have Guy

Why having someone with the skills to manage your business technology is not an option but a requirement. I’m certain most of you have experienced challenges with technology from time to time. Whether it’s dealing with an update or a plug-in or trying to find a feature in your point-of-sale system or just your smartphone, […]

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Tune Ups July/August 2016

“I Love People, and I Help People. That’s What I Do.” Bob Wills did a lot more than fix a tire recently. He actually helped save the life and spirit of a discouraged Vietnam veteran. Wills, owner of Wills Auto Service, in Battle Creek, Mich., and Michigan State Police Trooper Jim Richardson teamed up to […]

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